5-7 years of hands-on experience with Gotham software
Proven training experience in classroom or deskside settings
Strong troubleshooting skills for technical issues
Deep understanding of DoD, Intelligence, or Law Enforcement missions
Active TS/SCI clearance required
Responsibilities
Train users on Gotham software and its functionalities
Troubleshoot and resolve technical issues for users
Develop new use cases to enhance software application
Collaborate with analysts to address complex problems
Provide feedback on software feature enhancements
Promote collaboration across a global enterprise
Support users worldwide, potentially involving travel
Benefits
Opportunity to work on cutting-edge software solutions
Engagement with a diverse, global user base
Chance to influence software development through user feedback
Professional growth through training and collaboration
Dynamic work environment with a focus on teamwork
Full Job Description
Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.
Job Requirements:
Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
Training experience (Classroom or Deskside)
Proficiency in troubleshooting technical issues
Strong understanding of DoD, Intelligence, or Law Enforcement missions
TS/SCI clearance is REQUIRED
Desired Qualifications:
Real world experience supporting intelligence or operations
Familiarity with Gaia or Foundry
Experience training other intelligence or operations software
Excellent communication skills
Travel independently, both CONUS and OCONUS, as required
Technical knowledge, including working familiarity with languages such as Python, Java or HTML.
