This is a remote role, with 50-70% travel. Candidates must reside in Canada.Job DescriptionThe Field Sales Engineer (FSE) is the technical sales lead for IQSIGHT video solutions in an assigned territory. The FSE augments the sales function by providing presales technical support for project work, often at the customer's location, and designs complete solutions that integrate IQSIGHT hardware and software to meet customer requirements.
The FSE partners closely with territory and vertical sales leaders to qualify, advance, and win complex video security opportunities. The FSE owns the technical win: system design, demonstrations, proofs of concept, and the confidence of the integrator and end user that the solution will perform.
Focus customers are system integrators (SIs), SI key accounts, and end users, along with the consultants and A&E firms who specify their projects.
Essential Functions- Provide presales technical support for project opportunities in the assigned territory, working on-site at customer locations as needed.
- Lead technical discovery with SIs and end users to define requirements, constraints, and success criteria.
- Design complete video solutions, including camera selection and placement, video analytics, recording and storage, network requirements, and VMS integration.
- Fulfill customer requirements for integrating IQSIGHT hardware and software with proprietary and third-party platforms, including Genetec Security Center, Milestone XProtect, and BVMS.
- Coordinate deliverables from other IQSIGHT departments, such as Product Management, Engineering, and Technical Support, to build full system solutions for the customer.
- Demonstrate products and software and develop and deliver proof-of-concept demonstrations.
- Produce system designs, bills of materials, and technical content for proposals and RFP responses.
- Support the sales team on target accounts and keep internal tracking systems and processes current.
- Build relationships with consultants and A&E firms to drive IQSIGHT specifications.
- Train and enable SI technicians and engineers, rep firms, and internal sales staff on products, analytics, and system design, and create application notes, how-to guides, and demo content.
- Maintain territory demo kits.
- Maintain expert-level knowledge of the IQSIGHT video portfolio, including product specifications, hardware, and software, and stay current on new technology.
- Support trade shows, partner events, and regional training sessions.
Qualifications- Bachelor's degree in engineering, computer science, information systems, or a related technical field preferred, or equivalent experience.
- Requires 5 years of security industry (IP video) experience in a customer-facing technical role such as sales engineering, system design, or field applications, preferably from the manufacturer or integrator level.
- Hands-on experience designing and deploying IP video systems, including camera selection, field-of-view planning, and bandwidth and storage calculations.
- Working knowledge of IP networking, including switching, VLANs, PoE, multicast, and basic cybersecurity hardening.
- Familiarity with Windows Server environments and cloud platforms such as AWS and/or Azure.
- Preferred experience with at least one enterprise VMS (Genetec, Milestone, or BVMS). Video analytics configuration experience also preferred.
- Proven ability to solve complex technical problems for customers.
- Excellent verbal, written, and interpersonal communication skills. Must possess strong presentation and demonstration skills.
- Requires self-motivated individual with strong organizational and follow-up skills.
- Willingness to travel within the territory 50-70% of the time, including on-site customer work.
- Industry certifications a plus, such as Genetec or Milestone certifications, ASIS PSP, or networking accreditations.
- Proven ability to work collaboratively across sales, product, and technical support teams.
- Proficiency with Word, Excel, and PowerPoint required.
Additional InformationThe US based salary range for this position is $120,000-135,000. This role is also eligible for commission. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.
In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans-including medical, dental, vision, disability, and life insurance-as well as the company's 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group's paid time off and sick leave programs in accordance with applicable policies.
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