This position can be based in any of the following locations: Arizona, New Mexico, Northern Texas, or Oklahoma
As a Field Reimbursement Manager (FRM), you will join our team on a journey to help eliminate barriers for patients to help increase their access to medications while working in an environment of collaboration. You will help resolve patient access issues, educate healthcare provider offices on appropriate billing and coding for client's products, and provide educational services within relevant sites of care. Additionally, the FRM role will work directly with office support staff, billing and coding staff, applicable third-party vendors (HUB, Copay Card, Patient Assistance Program (PAP)), and other important stakeholders involved with supporting patient access to our client's therapies. The FRM will operate as the subject-matter expert on medical benefit reimbursement, access, and coverage issues including Prior Authorization and Appeals.
Responsibilities- Solve complex patient access issues by working across the Hub, provider offices and communicating with client field team.
- Partner with client's Sales Team, Payer Teams, Marketing, HCPs, and their Specialty Pharmacies to create and drive strategic reimbursement support approaches, resulting in increased access to therapy for individual patients.
- Educate HCP and Office Staff on Patient Support Programs, per program specific operating policies and patient journey.
- On occasion, lead HCP offices in onsite education of program business rules, payer coverage including review of miscellaneous J-codes, and other reimbursement related activities.
- Guide healthcare providers through the prior authorization and appeals process, assisting with required documentation, payer-specific requirements, and outcome communication.
- The FRM will manage daily activities that support appropriate patient access to client's products across relevant sites of care to work as an extension of the HUB reimbursement support services offered to providers.
- Review appropriate billing and coding for products, assist with resolving reimbursement issues, and help ensure appropriate education to avoid future reimbursement hurdles.
- Coordinate with client's patient support services programs representatives on patient cases and claim issues.
- Educate office staff on the use of client's patient assistance and reimbursement support services, including but not limited to web-based provider programs and tools, and provide information on relevant reimbursement topics related to client's products.
- Conduct policy surveillance across regional payers to ensure appropriate coding, coverage, and payment of client's products.
- Assist providers with understanding local payer coverage and reimbursement trends through educational breakfast, lunch, and dinner programs.
- Lead sales training related to product reimbursement, as appropriate.
- Communicate reimbursement concerns and issues with appropriate internal stakeholders, including Sales and Managed Markets.
- Understand and monitor national and regional payer trends and changes.
- Work collaboratively with Managed Markets team to escalate potential payer issues.
- Operate in Compliance with HIPAA within program guidelines.
- On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
- Ensure all SOPs and BRDs are followed with consistency
Qualifications- Associate's degree or higher in a related field or equivalent market experience
- 3+ in Pharma/Healthcare industry; working with specialty products, Hubs, Payers, HCP or related area
- Preferred: direct experience with specialty dermatology products
- Must have specific practice management, billing and/or coding experience for drugs, biologicals, or devices.
- Must have general payer policy knowledge including public and private payers, foundational knowledge of medical benefit verifications and prior authorization/pre-determination requirements and knowledge of reimbursement processes within various sites of care.
- Demonstrated ability to conduct virtual and field-based reimbursement support and education
- Experience with Prior Authorizations, reimbursement billing, coding, and appeals process.
- Knowledge of commercial payer, Medicare and Medicaid structure, systems, and reimbursement process.
- Strong stakeholder engagement and communication skills
Travel Requirements: - Job may require up to 10% travel
- Additional travel will be required for various national meetings, training programs and POAs
- Valid Driver's License for when travel is required
- Preferred Location:
- Preference will be given for candidates residing in the following states: Arizona, New Mexico, Northern Texas, or Oklahoma
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
