Job DescriptionAs a Field Property Claims Adjuster with National General, you'll play an important role in helping customers navigate the claims process following a loss. You'll manage claims from initial investigation through resolution, conducting field inspections, evaluating damages, reviewing applicable coverage, developing repair estimates, and working with customers and other involved parties to reach timely and accurate claim outcomes. This role combines independent field work, critical thinking, technical expertise, and strong customer service. You'll manage an assigned territory and workload while documenting claim activity, communicating throughout the claims process, and making sound decisions in accordance with applicable policies, procedures, and regulatory requirements.
We're hiring a Field Property Adjuster based near Worcester, Northborough or Natick, Massachusetts. You'll manage property claims from inspection through resolution, including estimating damage, reviewing supplements, handling contents losses, and supporting customers throughout the claims process.The ideal candidate has property claims experience, strong customer service and organizational skills, proficiency in Xactimate, and an active adjuster license (or the ability to obtain one). Experience handling claims both in the field and virtually is preferred.Key Responsibilities- Exhibits mastery estimating fundamentals in order to create estimates of damages on the most complex first party homeowner losses of all severities
- Builds mastered relationships with both internal and external customers
- Interprets regulatory compliance and fair claims practices
- Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
- Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
- Recommends process improvements
Supervisory Responsibilities- This job does not have supervisory duties.
Sign On Bonus: You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
*Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
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SkillsCustomer Service, Negotiation, Organizing, Property Claims, Time Management, Xactimate
CompensationBase compensation offered for this role is:
Field Property Adjuster Cons I: $56,500.00 - 82,500.00/salary
Field Property Adjuster Cons II: $60,000.00 - 87,400.00/salary
Field Property Adjuster Sr Cons I: $68,500.00 - 104,100.00/salary
Field Property Adjuster Sr Cons II: $70,100.00 - 110,400.00/salary
Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
