Associate's degree or equivalent experience required
5+ years of relevant experience in operations management
5+ years of leadership experience with diverse teams
Strong customer service skills
Proficient in time management and organization
Valid Class C Driver License
Experience with multi-stop routing and dispatch systems
Responsibilities
Oversee dispatchers, service technicians, and yard personnel
Review operational paperwork for accuracy
Monitor service levels and recommend improvements
Collaborate with departments for effective communication
Resolve customer service and delivery issues
Maintain staffing levels to meet operational needs
Analyze operational activities and report findings
Benefits
Paid time off and holidays
Comprehensive medical, dental, and vision insurance
Employer-paid short-term disability and life insurance
401(k) plan with employer match
Flexible spending accounts for healthcare and dependent care
Employee assistance program and discounts
Full Job Description
Primary Purpose
The Field Ops Manager is responsible for managing all operational functions at a branch.
Essential Functions
Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
Work directly with other departments to ensure excellent/positive communication within the region
Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
Maintain proper staffing levels to meet and exceed customer and branch needs
Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
Responsible for fleet DOT administration including, log books & record maintenance
Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
Responsible for employee development & conducting periodic performance reviews
Create and maintain a positive, safe, and effective work environment
Operate a variety of company vehicles
Pull trailers with company vehicles
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities for staff at the location.
Qualifications
Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
Minimum 5 years of related experience and/or training
Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
Customer Service
Team Building
Organization
Time Management
Communications
Decision Making and Problem Solving
Knowledge of proper cleaning and repair of those assets
Valid Driver License (Class C)
Have experience with multi-stop routing system and dispatch procedures
Computer knowledge (Navision, Microsoft Office and routing/logistics software)
Excellent written and verbal communication skills
Knowledge of financial statements
Experience managing a budget
Knowledge of all company assets in inventory
Physical Requirements
Sit while driving and stand while servicing products
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements
See details of objects that are less than a few feet away and also at greater distance
Speak clearly so customers can understand
Understand the speech of another person
Hear sounds and recognize the difference between them
Be able to walk up to 30 minutes at a time without exertion
Enter and exit equipment by stepping and kneeling
Lift up to 40lbs from your waits to your shoulders
Lift 30lbs from the floor to your head
Crouch and squat
Push 100lbs and pull 100lbs horizontally
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
Salary Range
$98,450.00 - $147,620.00 / year
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
About United Site Services, Inc
United Site Services, Inc. is a leading provider of portable sanitation services, temporary fence rentals and luxury restroom trailer rentals in the United States. The company was founded in 1999 and is headquartered in Holliston, Massachusetts. United Site Services has over 100 locations across the country and serves customers in the construction, special events, government, commercial and industrial markets. The company's mission is to provide customers with the highest quality products and services while maintaining a strong commitment to safety, sustainability and customer satisfaction.
