15+ years in home/property maintenance, construction, or general contracting experience.
5+ years of managing remote teams, focused on talent hiring and retention.
5+ years in customer-facing roles, adept at enhancing customer satisfaction.
Active General Contractor license preferred to solidify industry recognition.
Field readiness with 50%-70% of time spent on-site and valid driver's license.
Responsibilities
Lead and inspire a team of 15-20 handypersons, cultivating a positive culture aligned with the company's mission.
Mentor and develop team capabilities through daily reports and targeted training sessions.
Optimize team schedules, manage escalations, and enhance member experiences seamlessly.
Pre-scope tasks, provide on-call troubleshooting, and ensure outstanding service delivery.
Recruit and onboard top talent, building a highly motivated and skilled team.
Collaborate on projects with the General Manager to enhance team performance and operational stability.
Benefits
Medical, Dental, Vision insurance for comprehensive health coverage.
401k plan with potential employer contribution for future savings.
Flexible Time Off Policy allowing for personalized work-life balance.
25%-50% Work from Home capabilities for enhanced flexibility.
Mileage Reimbursement to support field team mobility.
Opportunity for Start-Up Equity, becoming an owner in a growing business.
Full Job Description
Responsibilities: Be the Architect of Exceptional Home Services!
People Leadership: Imagine being the maestro of a skilled orchestra-direct 15-20 handypersons in the field, fostering a vibrant culture that resonates with our mission.
Training and Performance: Be the mentor and coach, elevating your team's strengths through daily reports, metrics, and targeted training sessions. Mold them into superheroes across various maintenance disciplines.
Scheduling and Escalations: Feel the adrenaline as you optimize schedules, handle real-time escalations, and ensure seamless member experiences. You'll be the go-to person for turning challenges into success stories.
Scope of Work and Troubleshooting: Be the detective-pre-scope tasks, provide on-call troubleshooting support, and ensure our team is always one step ahead in delivering outstanding service.
Recruiting and Onboarding: Be the talent scout, curating a pipeline of potential rockstars. Lead the charge in creating a team that's not just ready but raring to go!
Market and Operations Development: Be the innovator, working alongside the General Manager on projects that amplify team performance, scale stability, and overall business brilliance.
Requirements
Qualifications and Compensation: Your Next Adventure Awaits!
Experience: Bring your 15+ years of expertise in home/property maintenance, construction, or general contracting, and be part of a legacy in the making.
Leadership: With 5+ years of managing remote teams, demonstrate your knack for hiring, training, and retaining top-tier talent.
Customer Service: Dive into your 5+ years of customer-facing roles, showcasing your ability to turn challenges into delight and escalate resolutions to success.
Licensed: Flash your active General Contractor license (preferred), proving you're not just experienced but officially recognized.
Field Ready: Get ready to be on the frontline, spending 50%-70% of your time in the field. A valid Driver's License, reliable transportation, and current proof of insurance? We've got a seat waiting for you.
Compensation: Your stellar performance comes with a competitive salary range of $85k-$110k. We believe in rewarding excellence!
Benefits: Enjoy the perks-Medical, Dental, Vision, 401k, FSA, 25%-50% Work from Home, Flexible Time Off Policy, and Mileage Reimbursement. We care about your well-being!
Start-Up Equity: Grab a piece of the action! Own stock in a company that's not just growing but skyrocketing!
Competencies: Your Toolkit for Success!
Leadership: Inspire outcomes with your proven leadership style.
Coaching: Build a culture that echoes influence and resilience.
Expertise: Showcase your deep knowledge of home maintenance and regulations.
Organization: Be the maestro of multitasking, always on time and on budget.
Problem-Solving: Thrive in ambiguity and find joy in solving problems innovatively.
Analytics: Let data be your guide; excel at data analysis and metrics.
Ownership: Act like an owner, supporting our members year-round.
Technical Prowess: Be tech-savvy, with the ability to learn new tools at the speed of innovation.
