We are seeking an experienced and dynamic Field Operations General Manager in the Norfolk, VA area to lead our team in providing exceptional service to our marine HVAC clientele. Our Navy Systems business supports all major defense industrial base shipbuilders and has been supplying mission critical cooling and refrigeration equipment and systems to the US Navy for over 100 years. This is an exciting opportunity to oversee sales generation, pipeline management, shipboard execution, and foster client relationships across the entirety of Johnson Controls Navy Systems (JCNS) manufactured HVAC&R equipment installed on US Navy vessels.
The ideal candidate will possess a strong background in marine HVAC systems, excellent leadership skills, and a commitment to customer satisfaction. This role involves overseeing the operations of our field service teams in Norfolk, VA; San Diego, CA; and Seattle, WA. As a key contributor to the business, you will be responsible for Profit & Loss (P&L) for the field service team in support of the business's goals and strategic plan and report to the JCNS Director of Programs, Contracts, and Field services located in York, PA.
Salary: $150,000 - $180,000
Bonus: IC Plan
Benefits: Eligible for benefits on first day of employment
Vacation: 3 weeks of paid vacation per calendar year
Travel Required: Up to 25%
As a Field Operations Manager, you will:
- Be responsible for all Profit and Loss (P&L), growth, and strategy for the field services team.
- Lead a team of sales executives and develop processes to cultivate, qualify and close new sales opportunities.
- Coordinate and manage field service schedules, ensuring optimal coverage and resource allocation.
- Lead, mentor, and develop a team of skilled HVAC field technicians and managers, ensuring high productivity and morale.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Oversee the installation, maintenance, and repair of marine HVAC systems to ensure high-quality service and compliance with industry standards.
- Develop and implement operational procedures to improve efficiency and service quality.
- Cultivate a culture of continuous improvement, inspiring operational delivery teams to enhance efficiency and productivity in all aspects of our installations.
- Monitor and manage service contracts, ensuring all commitments are met.
- Foster strong relationships with clients by understanding their needs and providing tailored solutions.
- Address and resolve customer service issues promptly and effectively.
- Conduct regular client meetings to review service performance and gather feedback.
- Ensure all field service activities comply with health and safety regulations.
- Promote a culture of safety within the team, conducting regular safety training and audits.
- Stay updated on the latest marine HVAC technologies and industry trends.
- Provide technical guidance and support to the field service team as needed.
- Develop budgets and pricing and help customers quantify the business case to secure budget approval. Educate customers on Federal or Navy-specific funding programs or IDIQ contract vehicles that may support their goals.
- Understand business objectives and financial targets, ensuring projects achieve both technical and financial goals.
- Actively participate in professional organizations, conferences, expert panels, and other industry events to demonstrate innovation and thought leadership.
Required Qualifications:
- 5+ years of progressive field service experience.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Demonstrated experience in operations management.
- Demonstrates a commitment to integrity and quality in business. Excellent initiative and interpersonal communications skills; both written and verbal.
- Demonstrated ability to influence decision makers at key levels, preferably at the C and D levels.
- Proficiency with U.S. Federal Government agency budgeting and contracting (acquisition) processes.
- Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Project), Outlook, and general Windows environment.
- The ability to obtain and maintain required government security clearances as needed. (This involves a background/character, criminal history, employment, and credit check.)
- Ability to travel within the region and periodically to the West Cost. (up to 25%)
Preferred Qualifications:
- 5+ years' experience focused on U.S. Navy HVAC&R maintenance/modernization services.
Preferred Education:
- Bachelor's Degree in either Engineering, Business, Marketing, or related discipline. MBA preferred.
Division: JCFS (Johnson Controls Federal Systems)
