The IT Field Operations Engineer III serves as a senior technical contributor responsible for leading complex field deployments, technical escalations, infrastructure modernization efforts, and multi-site projects. The role provides advanced troubleshooting expertise and technical leadership for field technology environments.
General Duties- Represents Atlantic Aviation in a professional, courteous, and positive manner with customers, vendors, and fellow employees.
- Always exhibits the principles of the "Atlantic Attitude".
- Comply with all Company policies and procedures.
- Communicate effectively and timely regarding status of assignments and significant issues.
Responsibilities - Lead deployment and integration of complex infrastructure solutions.
- Design and implement field technology solutions supporting new construction, acquisitions, and major refresh initiatives.
- Serve as technical lead during significant outages and escalation events.
- Perform advanced diagnostics involving routing, switching, wireless, security, telecommunications, and system interoperability.
- Lead technical coordination with managed service providers, contractors, and vendors.
- Develop implementation checklists, operational standards, and engineering documentation.
- Conduct site assessments and develop bills of material and deployment recommendations.
- Drive infrastructure standardization across locations.
- Perform advanced root-cause analysis and corrective action planning.
- Mentor and train Level I and II engineers.
Accountability and Decision Authority:- Leads technical execution for major projects.
- Makes independent engineering decisions within approved architecture standards.
- Approves technical implementation approaches.
- Influences infrastructure design and operational standards.
- Independently completes standard assignments.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Skills & Qualifications Required Skills:- 4 to 7 years of experience in field engineering or related field
- Advanced switching and routing
- Firewall administration
- Wireless design and troubleshooting
- Video surveillance platforms
- Access control systems
- Windows Server administration
- Infrastructure monitoring platforms
- Disaster recovery fundamentals
- Project leadership experience
- Mobile device support
- Working knowledge of Microsoft Exchange
- Strong Desktop and Server Skills
Preferred Skills:- CCNA or equivalent
- Microsoft certifications
- Genetec certification
- BICSI certification
- ITIL Foundation
Competencies- Technical leadership
- Analytical thinking
- Coaching and mentoring
- Vendor management
- Strategic problem solving
- Project execution
- Highly organized
