Bachelor's Degree in Information Systems, Computer Science, or related field with 1-2 years of experience, or High School Diploma/GED with 3-5 years of relevant experience
Experience supporting end-user devices and Microsoft 365 across Windows, Android, and iOS
Knowledge of networking fundamentals, including LAN/WAN and wireless technologies
Preferred: Experience in manufacturing, distribution, beverage, or consumer packaged goods operations
Preferred: Familiarity with ServiceNow or similar IT service management platforms
Responsibilities
Serve as the primary technology support resource for assigned locations, ensuring reliable operations
Troubleshoot and resolve hardware, software, network, and mobile technology issues
Support site projects, facility upgrades, and technology deployments
Manage technology assets and hardware lifecycle activities
Partner with local operations and IT teams to maintain technology performance
Document support activities and contribute to continuous improvement efforts
Travel up to 40% within the assigned territory and participate in on-call rotation
Salary: $98,576 - $123,220 plus annual target bonus
This position will support multiple facilities with regional travel required.
Position Responsibilities:
Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues
Support site projects, facility upgrades, automation initiatives, and technology deployments
Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
Document support activities, identify recurring issues, and contribute to continuous improvement efforts
Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
Other projects or duties as assigned
Qualifications
Required Education and Experience:
Bachelor's Degree in Information Systems, Computer Science, or a related discipline with 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience
Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms
Knowledge of networking fundamentals, including LAN/WAN and wireless technologies
Experience with warehouse technologies, endpoint management, mobile device management, and workplace technology solutions
Experience with ServiceNow or similar IT service management (ITSM) platforms
Experience supporting technology deployments, project implementations, and operational technology initiativesRelevant certifications such as ITIL, Cisco, CompTIA, Microsoft, or Apple
BenefitsAt the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
