DescriptionPrepares, conducts, and monitors training to ensure quality performance of BAs/Consultants.
ACCOUNTABILITIES:
Ensures Customer and Market Growth
- Conducts all education of beauty advisors/consultants, including basic training in product knowledge and work system requirement, Training sessions for new product and color launches, and all other refresher, intermediate, and advanced training course as required by line management.
- Evaluates performance of beauty advisors/consultants working at counters to ensure high standard of knowledge and performance.
- Prepares and implements schedule for Beauty Advisors.
- Maintains/executes up to date comprehensive information system on all training/education materials relating to product knowledge, Display concepts, sales techniques, promotion programs, and system/Procedural requirements.
Manages Operational Effectiveness
- Liaise with Brand manager to ensure materials necessary for training programs and beauty advisorsare available as required.
- Maintains close contact with Marketing, Sales, Public Relations on current and upcoming programs to assure proper focus and accurate information.
- Manage the training budget.
Improves Business Processes
- Identifies ideas for new training program/activities and shares with Brand manager.
- Interfaces with sales force and visits stores on a periodic basis.
- Solicits and compiles feedback from field personnel as it relates to training.
- Evaluate training program.
- Recommends improvements or change.
Leads and Develops People
- Provides leadership, guidance and management to staff.
- Acts with integrity - honors commitments and behaves consistently.
- Establishes high workplace operating standards and values.
- Provides input in setting performance objectives for team.
- Clearly communicates priorities and required results with team.
- Provides input in assessing performance of team-members With Brand manager, provides coaching, feedback, development opportunities and recognition to staff.
- Provides input in the hiring decisions of staff Influences others to achieve difficult goals.
- Resolves conflicts and negotiates win-win solutions.
- Shapes environment to foster open communication and teamwork.
- Elicits diverse points of view and acknowledges the views and contributions of others.
- Maintains appropriate communication with different functional areas of the brand, and with the region and HQ when required.
Qualifications- Education: University level education or equivalent
- Experience: + 8 years of education experience within the cosmetic industry
- Excellent communication skill
- Self-starter and ability to motivate others
- Excellent presentation skill
- Excellent multi-tasking ability
- Creative/innovative thinking
- The ability to handle a multitude of projects
Pay Range:The anticipated base salary range for this position is
$98,384.00to $147,576.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
