5-7 years of service experience with electric power systems
Strong electrical and electronic troubleshooting skills
Ability to read and interpret diagrams and schematics
Familiarity with programming printed circuit boards via PC-based programs
Knowledge of safety protocols and electrical PPE
Military training in electronics or electrical systems preferred
Clean driving record required
Responsibilities
Perform startup, commissioning, and preventive maintenance on LayerZero equipment
Provide customer support on-site and through email and phone
Maintain detailed service records in the LayerZero system
Respond to emergency incidents for critical situations
Participate in 24/7 incident response as scheduled
Benefits
Competitive pay with performance incentives
100% company-paid medical, dental, and vision insurance
401(k) plan with company match
Generous PTO policy including 3 weeks of vacation and 10 paid holidays
Full Job Description
Job Type
Full-time
Description
***THIS IS AREMOTEPOSITIONWITHTRAVEL, San Jose, CA ***
PositionDescription: Customer Service Technician
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.
Requirements
PRIMARY DUTIES:
This position includes the following primary duties:
Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
Static transfer switches
Power distribution equipment
Remote power panels
Provide customer support while on site and via email and phone
Maintain timely and detailed service records in the LayerZero system
Provide emergency response for critical incidents
Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response
Experience & Skills:
Service experience with electric power systems - Required.
Electrical and electronic troubleshooting skills - Required.
Ability to read diagrams and schematics - Required.
Familiarity with programming printed circuit boards via PC based programs - Required.
Safety awareness and electrical PPE knowledge - Required.
Electronics or electrical training from military service - Preferred.
Clean driving record - Required.
Education:
Associate degree in electrical field - Preferred.
Military training in electronics or electrical systems
WORK LOCATION:
Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
Field service work is performed at customer sites through the US and Canada. Travel is required.
At times, weekends or possibly holiday work will be required.
What We Offer:
Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO, 10 paid holidays, and 2 floating holidays
