Core Competencies- Technical & Clinical Applications Expertise
Demonstrates strong technical knowledge of molecular diagnostics, including RUO and IVD products, with the ability to support assay implementation, validation, training, and troubleshooting within clinical and research laboratory environments. - Customer Focus & Customer Success
Understands customer clinical and technical needs and provides responsive, solutions-oriented support to promote successful product implementation, adoption, and ongoing customer satisfaction. - Problem Solving & Technical Troubleshooting
Effectively identifies, evaluates, and resolves technical challenges. Uses sound judgment and a hands-on approach to develop practical solutions for customers and internal teams. - Communication & Relationship Building
Communicates technical and clinical information clearly and professionally while developing strong relationships with customers, laboratory partners, KOLs, decision-makers, and internal stakeholders. - Collaboration & Adaptability
Works effectively across functions and demonstrates a team-first mindset. Remains flexible in a fast-paced environment and is willing to step outside defined responsibilities when needed to support customers and organizational priorities. - Strategic & Market Awareness
Applies customer feedback, KOL insights, competitive intelligence, and knowledge of the oncology diagnostics landscape to help inform product strategy, training, customer support, and future development priorities.
Professional ExperienceIn this role, you'll be part of a team responsible for developing, supporting, and executing the commercial RUO (Research Use Only) and IVD (In Vitro Diagnostics) product strategy across iMDx's portfolio of Oncology and Transplant products. Working with the Product Market Development Team, you will develop long-term relationships with key decision-makers and influencers in the clinical laboratory, and research laboratory sphere of influence. Together, you will drive market intelligence to inform our product and clinical development roadmap to ensure that our products meet a market need and have the highest success of adoption in the RUO market. You will use your experience in the RUO space and market feedback to ensure we are building products that the market can use. You will be responsible for primary support for laboratories with training, validation, and troubleshooting for our iMDx products.
What You Bring To The Table- Primary support for clinical laboratories with training, validation and troubleshooting for our iMDx products
- Leading the implementation of assays, products, and clinical solutions within customer sites
- Provide technical and applications assistance in response to customer inquiries
- Build and maintain relationships with iMDx collaborating partners, decision makers or potential influencers
- Help in building processes, training materials, and knowledge bases to better support customers using iMDx RUO products.
- Provide technical and application support for the sales team when needed.
- Understanding CAP/CLIA&NYS Guidelines for Lab Developed Tests.
- Identify and initiate programs/tactics of mutual interest to iMDx and KOLs, as appropriate.
- Disseminate KOL insights and intelligence across cross-functional partners to help develop new strategies, tactics, training, and customer service efficiency.
- Remain knowledgeable of the competitive environment and treatment paradigms within Oncology and how iMDx portfolio compares to the competitive landscape.
- Team player, innovative and strategic thinker, action-driven, flexible in changing direction and methods, thrive in a fast-paced environment.
- Strong interpersonal skills and the ability to effectively communicate with potential customers or partners.
- A technically savvy individual who can assess customer clinical needs, implement training, and experimental approaches to ensure customer success
- 3+ Experience in the diagnostic industry. [DP1] [GW2] [DP3]
- 3+ years of direct customer facing experience.
- BS or advanced degree in a molecular biology or similar field.
- Highly customer focused individuals who can routinely inspire the larger organization
- Travel up to 50% Domestically and 10% Internationally
- You have a "do what it takes - no job is too small" team player and a positive attitude with a willingness to wear other hats and step in to perform and support other roles when needed.
- You have superb written and verbal skills and an exceptional ability to communicate clearly and professionally.
- A problem solver with a proven ability to overcome technical issues.
- Your organizational skills, attention to detail, and ability to multi-task are excellent.
- You like building effective internal and partner relationships including team members, clients, vendors, suppliers, and team members.
Physical Demands- Standing, sitting, walking, bending, reaching, manual manipulation, and lifting 25 pounds.
- Ability to have full-body movement
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for at least 50% of a typical working day.
