As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your home, you'll investigate, negotiate, and resolve losses on site, complete detailed damage scopes and valuations, interpret policy coverage, and support fair claim outcomes. You'll also act as a trusted service ambassador for Gore Mutual, partnering with customers, brokers, and internal teams, while representing the organization during catastrophe response initiatives and other formal claim proceedings as required.
What will you do?
• Manage assigned claims within the designated territory, setting clear expectations with customers, coordinating vendor involvement, and ensuring timely, high-quality claim attendance and service delivery.
• Investigate and document losses thoroughly, including site inspections, photo capture, recorded statements, damage summaries, sketches, and collection of all required documentation (contracts, leases, financials, reports, etc.).
• Assess coverage and exposure, identifying limitations, subrogation and fraud opportunities, completing loss reserving, issuing payments as required, and sending underwriting risk alerts.
• Administer claim requirements and controls, providing required forms and communications, maintaining accurate file notes and tracking, and escalating issues as needed.
• Perform additional duties as required in support of effective and compliant claims handling.
• Conduct rotational field attendance as required within assigned territory to manage claims efficiently.
• Manage assigned claims end-to-end, setting clear expectations with customers throughout the claim lifecycle.
• Gather, review, and provide all required claim documentation and information (e.g., policies, forms, inventories, leases, contracts, financials).
• Assess losses through site inspections, photo capture, damage summaries, and recorded statements as needed.
• Identify and address coverage issues, exclusions, fraud concerns, subrogation opportunities, and underwriting risk alerts.
• Coordinate vendors, outlining scope, deliverables, and expectations, and track expenses, reserves, and manual payments.
• Maintain accurate file documentation, loss reserving, and time management to ensure quality, timeliness, and service standards.
• Perform additional related duties as assigned.
What will you need to succeed?
• Minimum 5 years property adjusting experience.
• Minimum 3 years experience as a Field Adjuster
• In depth understanding of building damage scoping practices
• Detailed knowledge of 1st Party Property Coverages
• Strong communication skills and de-escalation methodologies
• Excellent customer service skills with the ability to manage multiple stakeholders
• Business acumen with effective time and desk management
• Experience interpreting & applying contract law
• Financial analysis, multitasking, and confident communication
• Experience and proficiency in Xactimate estimate writing is an asset.
Work Arrangement: This role is a remote field position assigned to a territory in Vancouver, with ongoing access to a company vehicle. You will be required to attend our Vancouver office once or twice per month.
The expected base salary range for this position is $64,500 - $114,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual's discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment
process, we will discuss and consider how your unique qualifications align with the broader range for this position.
Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.
This posting pertains to an existing vacancy that is actively being filled.
