Bachelor's degree in Histology, Biology, Laboratory Science, Biomedical Engineering, or related field preferred
HT or HTL certification preferred
2+ years of experience in histology, pathology, or technical support
Strong understanding of histology workflows and laboratory equipment
Excellent troubleshooting and problem-solving skills
Strong customer service and relationship-building abilities
Ability to communicate technical information clearly to diverse audiences
Responsibilities
Support implementation and adoption of Clarapath's SectionStar™ and TrimStar Pro™ systems
Provide hands-on application and technical support to customers
Conduct product demonstrations and customer training
Develop strong relationships with histotechnicians and laboratory managers
Troubleshoot workflow and technical issues collaboratively
Evaluate customer workflows for successful technology integration
Document customer interactions and technical issues accurately
Benefits
Competitive salary & equity opportunities
Medical, dental & vision insurance
Employer-paid life & disability insurance
401(k) with company contributions
Generous PTO & paid holidays
Daily catered lunch
Commuter benefits
Employee wellness & assistance programs
Career growth & development opportunities
Collaborative and innovative work environment
Full Job Description
JOB TITLE: Field Application Specialist
LOCATION: Hawthorne, NY (on-site) + travel required (continental United States)
TYPE: Full time, regular
COMPENSATION: $100,000 - $130,000/yr
Role Summary:
The Field Application Specialist will play a critical role in supporting the successful implementation, adoption, and ongoing use of Clarapath's SectionStar™ and TrimStar Pro™ systems. Working closely with customers and internal Engineering, Research & Development, Product, and Service teams, this individual will provide hands-on application support, conduct product demonstrations and customer training, troubleshoot workflow and technical issues, and help ensure the successful integration of Clarapath's technology into laboratory environments. We are seeking a proactive, detail-oriented, and customer-focused professional who thrives in a fast-paced environment, communicates effectively with a variety of stakeholders, and is eager to apply their technical and histology expertise to help advance innovative technology for the pathology and laboratory industry.
Responsibilities:
Support the implementation, installation, and adoption of Clarapath's SectionStar™ and TrimStar Pro™ systems at customer sites
Provide hands-on application and technical support to customers before, during, and after implementation
Conduct product demonstrations and customer training on system operation, laboratory workflows, and best practices
Develop strong working relationships with histotechnicians, pathologists, laboratory managers, and other customer stakeholders
Troubleshoot workflow, application, specimen, and product-related issues and work collaboratively to identify effective solutions
Evaluate customer workflows and provide guidance to help customers successfully integrate Clarapath technology into their laboratory environments
Collaborate with Engineering, R&D, Product, Manufacturing, and Service teams to resolve customer issues and improve product performance
Gather and communicate customer feedback regarding product functionality, usability, workflow integration, and overall customer experience
Document customer interactions, technical issues, observations, and resolutions accurately and consistently
Assist with product testing, validation, and evaluation activities as needed
Support the development and refinement of training materials, application guides, standard operating procedures, and other customer-facing documentation
Identify recurring customer challenges and communicate opportunities for product and process improvements
Support pre-sales activities, including product demonstrations, technical discussions, and application-related customer meetings
Travel to customer sites, conferences, laboratories, and other locations as required
Represent Clarapath professionally when interacting with customers, partners, and industry professionals
Support additional field application and customer success activities as needed
Qualifications:
Bachelor's degree in Histology, Biology, Laboratory Science, Biomedical Engineering, or a related scientific or technical field preferred
HT or HTL certification preferred
2+ years of experience in histology, pathology, laboratory applications, technical support, or a related field
Strong understanding of histology workflows, including tissue processing, embedding, microtomy, sectioning, staining, and slide preparation
Experience working with laboratory equipment and troubleshooting technical or workflow-related issues
Experience providing training, technical support, or customer assistance preferred
Strong customer service and relationship-building skills
Excellent troubleshooting, analytical, and problem-solving abilities
Ability to communicate technical information clearly to individuals with varying levels of technical expertise
Strong written, verbal, and presentation skills
Highly organized and detail-oriented with the ability to manage multiple priorities
Ability to work independently while collaborating effectively with cross-functional teams
Comfortable working in a fast-paced and evolving environment
Ability and willingness to travel regularly throughout the continental United States
Prior experience as a Field Application Specialist, Applications Specialist, Clinical Application Specialist, or similar customer-facing technical role, a plus
Experience supporting laboratory automation, medical devices, pathology systems, or other laboratory technologies, a plus
Experience working with automated tissue sectioning or histology equipment, a plus
Experience supporting product testing, validation, or implementation, a plus
Familiarity with regulated laboratory or medical device environments, a plus
Experience delivering technical presentations, product demonstrations, or customer training, a plus
Ability to translate laboratory needs into practical technical and application solutions, a plus
Physical Requirements:
Ability to travel regularly to customer sites and other business locations throughout the continental United States
Ability to work in laboratory and clinical environments while following applicable safety requirements
Ability to operate and demonstrate technical equipment
Ability to stand for extended periods during customer training, demonstrations, and laboratory activities
Ability to occasionally lift and move equipment, supplies, and materials in accordance with applicable safety guidelines
Company Offers:
Competitive salary & equity opportunities
Medical, dental & vision insurance
Employer-paid life & disability insurance
401(k) with company contributions
HSA & FSA options
Generous PTO & paid holidays
Daily catered lunch
Commuter benefits
Employee wellness & assistance programs
Career growth & development opportunities
Collaborative, innovative, and mission-driven work environment
