BS degree in a technical-related discipline; Electrical Engineering preferred.
8+ years in a customer-facing technical role, such as Field Application Engineer or Applications Engineer.
Experience with relay-related applications is highly preferred.
Strong understanding of electrical schematics, circuits, and troubleshooting.
Ability to manage complex customer engagements and coordinate cross-functional activities.
Proven experience in pre-sales and post-sales technical support.
Willingness to travel 30% of the time.
Responsibilities
Support revenue growth through technical expertise and customer engagement.
Drive strategic growth initiatives within the relay product line.
Develop new customers and identify market opportunities for Standex Electronics.
Facilitate technical exchanges between customers and engineering teams.
Provide technical sales support and customer visit reports.
Identify and resolve technical concerns for new business opportunities.
Lead cross-functional initiatives and manage project timelines.
Benefits
Opportunity to work in a hybrid technical sales/business development role.
Engagement with cross-functional teams including Sales, Marketing, and Engineering.
Chance to influence product development and market strategies.
Support for professional growth through customer engagement and technical leadership.
Positive company culture focused on customer satisfaction and collaboration.
Full Job Description
The Field Application Engineer - Relays is responsible for supporting revenue growth through technical expertise, customer engagement, opportunity identification, and reliable application support. This role functions as a hybrid technical sales/business development engineer and field application resource, partnering closely with customers, Sales, Engineering, Marketing, and Product Management to develop and support relay and sensor-related opportunities. The FAE will serve as a competent technical partner, provide Voice-of-Customer feedback, and help turn technical customer requirements into well-qualified business opportunities.
What You'll Do
Support revenue growth by increasing sales and market share through technical expertise, customer engagement, and opportunity identification.
Drive strategic growth initiatives within the relay product line.
Develop new customers and products and identify new market opportunities for Standex Electronics competencies.
Facilitate the technical exchange between the customer and Standex engineering teams.
Provide technical sales support, opportunity qualification, Voice-of-Customer feedback, CRM updates, and customer visit reports.
Support product customization and integration, troubleshooting, technical documentation, application notes, user manuals, and pre- and post-sales support.
Identify and solve technical concerns for new business opportunities in the field.
Understand and promote key technical capabilities of Standex Electronics to support customer engagement and drive strategic growth.
Lead cross-functional initiatives and coordinate with Sales, Marketing, Engineering, and Product Management.
Manage project timelines, technical deliverables, and customer commitments to support application milestones.
Facilitate collaboration across sites and functions to ensure customer requirements are clearly understood and addressed.
Participate in technical sales presentations, customer meetings, trainings, and product/application discussions with new and existing customers.
Provide input toward new products and new markets to support long-term growth.
Support KPI-driven performance measures, including funnel value, lead qualification metrics, RFQ turnaround time, quote hit rate, bookings, and margin performance.
Promote a positive image of Standex Electronics to customers and the industry in the region.
Provide leadership to constantly improve Standex Electronics customer-based cultures.
What You'll Bring
BS degree, or equivalent, in a technical-related discipline.
8+ years in a Field Application Engineer, Applications Engineer, Technical Support, or similar customer-facing technical role.
Experience supporting relay-related applications.
Senior-level ability to work independently, manage complex customer engagements, and coordinate cross-functional activity.
Strong understanding of electrical schematics, circuits, troubleshooting, product integration, and test equipment.
Experience providing pre-sales and post-sales technical support, opportunity qualification, customer presentations, and customer visits.
Ability to translate technical customer needs into well-qualified business opportunities.
Ability to travel 30%.
What We Value
BS degree in Electrical Engineering.
Relay design and application experience highly preferred.
Demonstrated strong technical leadership and analytical skills.
Demonstrated ability to create a technical sales strategy to support top-line sales growth.
Experience leading cross-functional initiatives and coordinating with sales, marketing, engineering, and product management teams.
Experience developing or supporting technical documentation, application notes, user manuals, and customer-facing technical content.
Strong direct and interactive computer skills, including Microsoft products and CRM systems.
Customer-focused communication style with the ability to build credibility with engineering, commercial, and product stakeholders.
