BS in Mechanical Engineering, Aerospace, or related field, or equivalent experience.
Strong understanding of 2D and 3D CAD software.
Ability to read and interpret blueprints.
Excellent oral and written communication skills in English.
Interpersonal skills and teamwork experience.
Valid U.S. driver's license with eligibility for company vehicle use.
Willingness to travel regionally for the role.
Responsibilities
Serve as the technical expert for customers and internal teams, addressing application inquiries.
Support Account Managers with product demonstrations and create consistent demo workflows.
Deliver technical training to customers on-site, remotely, or at FARO facilities.
Provide aftersales support related to customer business needs and FARO products.
Maintain the quality of technical trainings and demonstrations.
Ensure timely service delivery to all customers.
Collaborate with teams to document workflows and share solutions globally.
Benefits
Competitive paid time off and holidays.
Medical, dental, and life insurance plans.
Pre-tax flex spending accounts for medical and dependent care.
401K plan with employer matching contributions.
Tuition reimbursement and ongoing training opportunities.
Wellness fairs for promoting employee well-being.
Engaging employee events like lunch and learns.
Full Job Description
We are seeking an experienced Field Application Engineer to work out of a home office and be based in Boston, MA or Philadelphia, PA area.
This position has the potential to earn a total compensation package (salary + variable) between $90,000 - $120,000.
How you will make a difference @ FARO:
Act as the resident technical and subject matter expert both internally and with customers, quickly and easily solving prospective applications with the product.
Support Account Managers as the primary technical resource for product and solution demonstrations to end customers. Including creating specific demonstration workflows to harmonize and create consistent messages.
Coordinate, schedule and provide technical training and support to our customers at either their site, FARO site, via web, or remote within limited but given standards.
Provide aftersales application support on FARO products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products.
Ensure the quality of the provided technical trainings and demonstrations (self-reliability).
Ensure that all customers are served within established timing parameters (self-control).
Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems, and share knowledge, including documenting workflows to share globally both for internal and external use.
Prepare and maintain training equipment (documents, devices, ...).
Collaborate with relevant teams/departments from other disciplines within FARO (e.g. Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.
Act as a backup for the 3rd/4th Level Support within Customer Service
Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc.
Support the organization in decision making by providing relevant information/documentation.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
You have:
BS Mechanical Engineering, Aerospace, related Engineering, surveying, drafting, or equivalent experience.
Excellent understanding of 2D and 3D CAD.
Ability to read and interpret information from blueprints.
Clear oral/written communications.
Good language competencies, English essential.
Interpersonal and team skills.
This position requires the ability to maintain a valid U.S. driver's license and meet the company's driving eligibility requirements, with or without reasonable accommodation.
Flexible for different working locations (regional travel).
Ability to travel up to 50% of the time, including overnight stays for client meetings and site visits.
What FARO CREAFORM can offer you:
FARO Creaform has excellent benefits for you and your family. We not only care for our employees but also for their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:
A competitive paid time off bank and paid holidays.
Medical, dental, life and AD&D insurance plans.
Pre-tax flex spending accounts for medical and dependent care.
401K with employer match.
Tuition reimbursement and training opportunities.
Wellness fairs.
Frequent lunch and learns to help educate employees about issues affecting their lives.
Other employee events.
We are a drug-free workplace with pre-employment drug screening.
Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.
#LI-PY1
Compensation
Employee Type: Salaried
Currency: USD
Salary Minimum: 75,000
Salary Maximum: 95,000
Incentive: Yes
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
About AMETEK
AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion. The company has more than 200 operating locations and a global workforce of over 19,000 employees. AMETEK's Corporate Growth Plan is based on Four Key Strategies: Operational Excellence, Strategic Acquisitions, Global & Market Expansion and New Products. AMETEK's objective is double-digit percentage growth in earnings per share over the business cycle and a superior return on total capital. The common stock of AMETEK is a component of the S&P 500.
