3-4 years of experience in network operations or technical support
Understanding of enterprise networking concepts including routing protocols (BGP, OSPF), MPLS, VPN technologies
Working knowledge of Microsoft Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)
Experience with network monitoring tools and SPAN/packet capture analysis
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Responsibilities
Lead triage and mitigation of moderate complexity Livesite incidents
Perform optical SPAN monitoring and mitigations for network performance optimization
Support WAN incidents and coordinate resolution activities
Execute end-to-end deployment of Microsoft ExpressRoute devices
Validate and troubleshoot buildout configurations before production deployment
Conduct root cause analysis on recurring incidents and develop preventive measures
Serve as primary escalation point for Tier 1 support teams
Benefits
Work onsite in Fairfax, VA
Must be a US citizen residing in the United States
Must hold an unexpired US Passport book
Must be able to obtain and maintain a DoD Secret and CJIS background check
Opportunity to work in a 24x7 operational environment
Full Job Description
Intermediate Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.
Key Responsibilities
Lead triage and mitigation of moderate complexity Livesite incidents, customer-reported incidents, and deployment incidents
Perform optical SPAN monitoring and mitigations for network performance optimization
Support WAN incidents and coordinate resolution activities
Execute end-to-end deployment of Microsoft ExpressRoute devices for specific sites, including onboarding to GWM
Validate and troubleshoot buildout configurations before production deployment
Technical Problem-Solving
Conduct root cause analysis on recurring incidents and develop preventive measures
Issue Letters of Authorization (LOAs) and perform operational readiness tests with Microsoft partners
Support Decom activities including networking decom for federal cloud environments
Provide technical guidance to Tier 1 engineers during complex incidents
Contribute advanced troubleshooting guides and technical documentation to knowledge base
Collaboration & Escalation Management
Serve as primary escalation point for Tier 1 support teams
Coordinate with Microsoft partners (ATT, BT, Verizon, Equinix, etc.) on capacity planning and onboarding
Manage end-to-end contract sign-off process for new Microsoft Partners
Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation
Participate in post-incident reviews and contribute to continuous improvement initiatives
Required Qualifications
Work onsite in Fairfax, Va
Must be a US citizen currently residing in the United States (US)
Dual citizenship is not allowed under this work
Must hold an unexpired US Passport book
Must be able to obtain and maintain a DoD Secret and CJIS background check
3-4 years of experience in network operations or technical support
Understanding of enterprise networking concepts including routing protocols (BGP, OSPF), MPLS, VPN technologies
Working knowledge of Microsoft Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)
Experience with network monitoring tools and SPAN/packet capture analysis
Experience with ticketing systems and incident management processes
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Strong attention to detail and commitment to documentation standards
Customer service orientation with ability to manage multiple priorities
Familiarity with network automation concepts and scripting (PowerShell, Python) preferred
Preferred Qualifications
Experience with federal government cloud environments
Cisco CCNP or equivalent networking certification
Prior experience in Managed Service Provider (MSP) or cloud operations environment
Required Certifications (One or More)
MSFT Azure Certifications
ACE-A (Arista Certified Engineer - Associate)
ACE-S (Arista Certified Engineer - Specialist)
JNCIA-Junos (Junos, Associate)
JNCIS-SP (Junos, Specialist)
JNCIS-ENT (Junos, Specialist)
Net+ (CompTIA Network Plus)
CompTIA Security+
CCNA (Cisco Certified Network Associate
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
