Family Care Manager - Linkages to Learning Specialist

Salary: $67,396.00 - $111,204.00 Annually
Location : City Hall -111 Maryland Ave, Rockville, MD 20850, MD
Job Type: Full-Time
Job Number:
Department: Department of Housing and Community Development
Division: Linkages to Learning
Opening Date: 11/10/2026
Closing Date: 12/8/2026 7:56 PM Eastern

Job Summary
The Linkages to Learning (LTL) Family Care Manager provides comprehensive, family-centered care management and resource navigation services to children and families within the Twinbrook Elementary School community.

The Family Care Manager (FCM) is an essential member of the Linkages to Learning team and plays a critical role in helping families move from immediate needs toward long-term stability and self-sufficiency.

They serve as a trusted advocate and resource navigator for families who may need assistance related to health care, behavioral health, housing, food security, financial assistance, childcare, employment, education, legal services, and other basic needs.

This position requires a strong ability to build relationships with families and community partners, manage a caseload independently, respond effectively to crises, and navigate a fast-paced school-based environment.

The ideal candidate is a compassionate, resourceful, bilingual professional who can build trust quickly, navigate complex systems, respond effectively to crises, and connect families with the people and resources they need to thrive. They must also be able to work full-time in an in-person school setting.

Essential Job Functions

• Providing care management services to families for needs such as, but not limited to:
  • Health - Applying for insurance, Dental, Vision, Behavioral Health, etc.
  • Finances - Utility Assistance, Rental/Housing Assistance
  • Basic Needs - Food Resources, Food Stamps, Employment, Clothing, Toiletries
  • Child and Family Activities - Tutoring, Mentoring, Low-cost Summer camps, Recreation Scholarships
  • Legal - Referrals for Services, Immigration- Related Resources
  • Education - Enrollment Costs, Assistance with applications for programs, etc.
• Conduct comprehensive family needs assessments & develop individualized service plans that reflect each family's needs, barriers, preferences, and desired outcomes.
• Maintain and document regular, bi-monthly contact with families (including referrals, services provided, progress toward goals, etc.)
• Maintain an up-to-date list of community resources and partners; diligently researching new resources and removing outdated ones.
• Collaborate closely with teachers, counselors, administrators, and other school personnel to identify students/families who may benefit from care management & situations that require additional intervention or support.
• Facilitate and coordinate parent/caregiver groups and educational activities related to community needs.
• Participate in school events, family engagement activities, and community outreach efforts as appropriate.

Qualifications

Bachelor's degree in social work, human services, psychology, counseling or closely related field from an accredited university or college plus three (3) years of progressively responsible work in a social services setting; or any equivalent combination of education and experience.
Knowledge, Skills, and Abilities
Required:

• Bilingual in English and Spanish; with the ability to speak, read, and write proficiency
• Ability to work full-time in an in-person, school-based environment.
• Ability to work independently and be proactive in navigating changes or crises.
• Strong interpersonal and relationship-building skills.
• Serve as a bridge between families, the school, and community-based service providers.
• Commitment to outreach in the community to raise awareness about Linkages to Learning services.
• Demonstrated ability to establish trust and rapport with children, parents/caregivers, school personnel, and community partners.
• Strong verbal and written communication skills.
• Ability to maintain accurate and timely electronic case documentation.
• Reliable personal transportation and the ability to travel locally for community meetings, outreach, resource coordination, & home visits (as needed).
• Ability to work collaboratively with other departments and divisions within the City of Rockville to serve client needs.

Preferred:

• Experience with case management (e.g., helping families apply for public benefits, insurance, housing assistance, food assistance, childcare assistance, or other social service programs).
• Connect parents/caregivers with opportunities to develop leadership, skills, and community connections.
• Ability to remain calm, compassionate, and solution-focused in high-stress situations.
• Apply trauma-sensitive care management strategies when working with families experiencing adversity, instability, or crisis.
• Utilize a strengths-based and culturally responsive approach.
• Advocate for families experiencing systemic or practical barriers to accessing needed resources.
• Maintain knowledge of best practices in family care management, resource navigation, trauma-sensitive care, and family self-sufficiency.
• Ability to manage multiple tasks and responsibilities in a fast-paced environment.
• Remain current on changes to community resources, public benefit programs, eligibility requirements, policies, and procedures.
• Knowledge of local Montgomery County and Rockville community resources.
• Ability to work efficiently on a computer and learn new systems quickly.

Summary of Employee Benefits
The City of Rockville offers a wide range of health and wellness benefits to full-time, regular employees. Part-time, regular employees working more than 20 hours per week may be eligible for benefits on a pro-rated basis. Benefits are not available to temporary employees.

HEALTH BENEFITS Medical Insurance Participation is available in one of several types of health plans. The city contributes toward each plan. Participation is optional. Employees may elect to participate in plans offered through Aetna or Kaiser Permanente. Benefit coverage is available beginning on date of hire.

Dental Insurance Employees may enroll in the City's dental program offered through Guardian Dental. The city contributes a portion of the cost of each employee's dental coverage. If dental coverage is waived, the City's contribution is reallocated toward the employee's health plan cost. Start date of coverage is the first of the month following date of hire. Vision The city offers a vision plan with VSP. The city contributes a portion of the cost of each employee's vision coverage. Start date of coverage is the first of the month following date of hire.
GROUP LIFE INSURANCE
The City provides life insurance equal to one and one-half times an employee's base salary. There is no cost to the employee for this benefit. Employees have the option of purchasing additional supplemental life insurance coverage for self, spouse and dependent child(ren). RETIREMENT SAVINGS PLAN Participation in the City of Rockville's retirement plan is mandatory. There are two parts to the retirement plan: 1) the Pension Plan and 2) the Thrift Plan. The City of Rockville Pension Plan (all employees) is a defined benefit plan that provides the participant with a specific monthly benefit at retirement. Monthly benefits are calculated based on a participant's salary and length of credited service. Employees are fully vested in the pension plan after 10 years of credited service and are always 100% vested in the amounts they contribute. The City of Rockville Thrift Plan (administrative and union employees only) is a defined contribution plan subject to the IRS code 401(a). Employees make pre-tax contributions and investment decisions. No specific amount of money is guaranteed at retirement. The benefits available are based on the amount contributed and are also affected by income, expenses, gains and losses. Deferred Compensation/457(b) Plan - The 457(b) plan, administered by Lincoln Financial, is an optional retirement plan. Contributions to this plan are made entirely by the employee. Both pre-tax and post-tax (Roth) options are available.
LEGAL RESOURCES
Through Legal Resources, participating employees and their eligible family members can get free advice, consultation, and courtroom representation for common legal services.

EMPLOYEE ASSISTANCE PROGRAM
The City provides free, confidential counseling, assessment, and referral services to help employees deal with personal matters. The Employee Assistance Program (EAP) is also available for family members who are eligible health insurance plan dependents.

LONG-TERM DISABILITY PROGRAM
The City's Income Protection Plan provides long-term disability benefits for both on and off the job injuries or illnesses. Coverage for off the job injuries or illnesses is provided after one year of employment with the city.
PAID LEAVE

• Vacation (16 - 23 days accrued annually; accrual rate based on years of service)
• Sick Leave (13 days accrued annually; unlimited accrual)
• Paid Parental Leave (up to 8 weeks in rolling 12-month period for eligible employees) to care for newborn/newly adopted/newly placed child or family member
• Holidays (11 holidays observed each year)
• Jury duty, bereavement leave, military leave

ADDITIONAL BENEFITS

• Flexible Spending Accounts
• Employer paid Basic Life and AD&D Insurance
• Long-Term Disability & Workers' Compensation Insurance
• Multilingual Stipend
• Tuition Assistance
• Healthy Lifestyle Incentives
• Employee Assistance Program
• First-Time Homebuyer Assistance
• Credit Union and Direct Deposit
• Recreation & Leisure Opportunities & Discounts

For additional Health and Wellness Benefits information:
01

Are you able to work full-time in a school setting?

• Yes
• No

02

How many years of case management experience do you have?

• No experience
• 6 months to less than 3 years' experience
• 3 years or more experience

03

Please briefly describe your direct case management experience.
04

What is your language proficiency in Spanish?

• Beginner
• Intermediate
• Expert
• Native Speaker

05

Do you have a valid driver's license and reliable transportation?

• Yes
• No

06

Briefly share what makes you stand-out as an applicant.
Required Question