Proficient in programming languages and tools (Linux OS, Tcl, Expect, Shell Script, Python)
Understanding of server/client and IP-based networking hardware architecture
Experience in hardware debugging and fault isolation
Knowledge of Salesforce, JIRA, and SAP is a plus
Ability to read schematics and use PCB design tools (Allegro Viewer, Cadence)
Responsibilities
Drive failure analysis on returned products and escalate issues to Hardware Quality Engineering
Resolve escalated RMAs by identifying hardware root causes
Track and report RMA failure trends to the Technical Operations team
Prioritize and monitor progress of in-progress RMAs requiring failure analysis
Ensure effectiveness of corrective actions on processes and products
Maintain accurate data entry in SAP and Salesforce
Benefits
Collaborative work environment
Opportunities for professional development
Access to advanced tools and technologies
Engagement with cross-functional teams
Potential for career advancement within the company
Full Job Description
Job Summary
Your Career
Palo Alto Networks is looking for a Failure Analysis Engineer for the Technical Operations team. This individual will work collaboratively with the HW Engineering, SW Engineering and Customer Support teams. This individual will perform root cause failure analysis on Customer product RMA's.
Your Impact:
Drive returned product Failure Analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team
Resolve escalated RMA's by determining the hardware root cause of the failure issue.
Track and report on RMA failure trends by product and cause to the Tech Op's team.
Track the progress of all in-progress RMA's requiring FA and prioritizing accordingly.
Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.
Maintain accurate data entry into SAP and Salesforce database tools.
Qualifications
Required Experience:
Strong Linux system administration knowledge.
Network protocol knowledge.
Outstanding communication skills, both written and verbal.
A highly collaborative working style is a must.
Moderate to fluent in programming languages and tools used for the test environment (Linux OS, Tcl, Expect, Shell Script, Python, Network Switch, Terminal Server, and PDU)
Ability to apply a working knowledge of server/client and IP based networking hardware architecture, both system and component level, to the test environment.
Demonstrated ability at hardware debugging to component level and fault isolation.
Knowledge of Salesforce,JIRA and SAP desired.
Ability to read schematics and view board files (Allegro Viewer and Cadence PCB Design)
Education:
Bachelors or Associates in Engineering discipline preferred
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$85,000.00 - $137,500.00/yr
About Palo Alto Networks
Palo Alto Networks, Inc. is an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security. The company serves over 70,000 organizations in over 150 countries, including 85 of the Fortune 100. It is home to the Unit 42 threat research team and hosts the Ignite cybersecurity conference.
