5+ years of technical experience in High Availability environments (Data Centers, Manufacturing, Hospitals)
Bachelor's Degree in Computer Science, Engineering, Facilities Management, or related field (work experience may substitute for degree)
Extensive knowledge of electrical and mechanical systems, including generators, UPS systems, and chillers
Experience with building automation and control systems (e.g., Trane Tracer Summit, SquareD PowerLogic)
Strong analytical, problem-solving, and leadership skills
Excellent communication and customer service abilities
Ability to work under pressure and manage multiple priorities
Responsibilities
Manage daily operations of cooling and electrical systems
Troubleshoot critical infrastructure issues using various tools and applications
Develop and implement maintenance activities for infrastructure and facility appearance
Collaborate with Operations and Sales to address environmental issues
Maintain capacity reporting for facility thresholds
Oversee access management and security issue resolution
Manage building services and subcontractor agreements
Benefits
Opportunity for professional development and training
Collaborative work environment with cross-functional teams
Involvement in high-stakes projects with significant impact
Exposure to advanced technology and systems in data center operations
Potential for career advancement within the organization
Full Job Description
The Data Center Operations Manager is responsible for ensuring optimal performance of data center and facility environments, systems and personnel, as well as, the daily over-site and guidance for administrative and maintenance functions.
Essential Functions:
Environmental Management
Manage day to day operations of cooling (production & distribution) and electrical systems
Troubleshoot issues related to the critical infrastructure using test equipment, observation and automation, monitoring and control applications
Proactively develop and implement maintenance activities to include both critical infrastructure and general maintenance of the physical plant (appearance)
Work with Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer
Report on all SLA required activities
Capacity Management
Maintain current status and future status reporting on all capacity thresholds within the facility
Access Management
Work with Security Manager to assure all access points are monitored and controlled
In conjunction with Security Manager, manage all security issues to resolution and conduct post mortems
Building Management
Management of the building and its related services such as janitorial, grounds, plumbing, fuel, phone systems, etc.
Manage all sub-contractor agreements to maintain the facility
Operation and maintenance of cable plant and fiber entrance, raised floor systems, automation and control systems, fire detection and suppression systems and security systems
Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements and vendor relationships
Environmental Services Management
Set up and maintain environmental monitoring solutions for all managed facilities
Work with Operations to assure monitoring is in place for delivered services
Asset Management
Management of asset tracking processes and systems
Support of Customer Implementations
Work with Implementation Manager to assure a smooth implementation process for the customer
Review and close tickets
Design and create service delivery procedural manual
Oversee training and development process for service delivery group
Participate in 24 X 7 X 365 rotation
Minimum Requirements:
Extensive experience and knowledge of electrical and mechanical equipment and systems operations and maintenance including, but not limited to, Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane Chiller plants and pumps, smoke detection systems and fire alarm systems
Cable plant design and management
Experience with building automation, monitoring and control systems (i.e. Trane Tracer Summit, SquareD PowerLogic, Caterpillar/ISO Power Lynx and Eaton Foreseer)
Energy audits
Project management
AutoCad & Visio a plus
Knowledge of building automation, monitoring and control systems including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx
Energy audits
Ability to work well with all facility personnel and delegate tasks appropriately
Strong customer service skills
Excellent oral and written communication skills
Ability to develop and document procedures and train other personnel
Must be able to work with people at all levels internally and within the customer environment
Must be able to work in a team environment
Strong analytical and problem-solving skills
Ability to work under pressure and manage multiple concurrent priorities
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
Strong Leadership skills and capabilities
Experience/Skills:
5+ years technical experience working in a High Availability (Data Centers, Manufacturing, Hospitals) environment
Education:
Bachelor's Degree in Computer Science, Engineering or Facilities Management (or related field). May substitute work-related experience for degree
Certifications:
Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred
Experience/Skills: 5+ years technical experience working in a High Availability (Data Centers, Manufacturing, Hospitals) environment
Education: Bachelor's Degree in Computer Science, Engineering or Facilities Management (or related field). May substitute work-related experience for degree
Certifications: Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred
About CyrusOne
CyrusOne is a real estate investment trust that specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for approximately 1,000 customers, including more than 200 Fortune 1000 companies. CyrusOne's data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer-service-focused platform designed to foster long-term relationships. The company is headquartered in Dallas, Texas.
