About the Role As a
Facilities & Procurement Manager, you own and lead facility management and asset performance across the sales market, ensuring stores are safe, compliant, cost-efficient, and operationally excellent throughout their lifecycle. You drive FM strategy, maintenance delivery, supplier governance, and continuous improvement while enabling strong collaboration and performance.
This role has the Facilities Managers and Procurement Specialist roles reporting into it.
This hybrid role reports into our Expansion Manager and is based out of New York Support Office.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
FM Strategy & Asset Management
- Set and execute the Facilities Management strategy aligned with global direction
- Plan and prioritize maintenance based on risk, lifecycle cost, and business impact
- Ensure long-term asset performance and store availability
- Secure structured handover of completed projects from Construction into operation
Maintenance & Service Delivery
- Responsible for all planned and reactive maintenance within the FM service scope
- Secure professional, effective, and timely facilities service delivery to minimize operational disruption
Supplier Base, Cost & Contract Governance
- Secure and manage a strong and effective supplier base
- Optimize maintenance and service costs through smart sourcing, framework agreements, and performance-based supplier management
- Support budgeting and forecasting of FM OPEX and CAPEX
- Ensure service levels, compliance, and cost efficiency
Health, Safety & Compliance
- Ensure store environments are safe for customers and colleagues
- Secure compliance with local and global regulations, audits, and corporate standards
Systems & Reporting
- Secure high data quality in FM systems (e.g. Planon) to enable precise and well-motivated FM CAPEX and OPEX plans
- Actively use data and benchmarks to drive continuous improvement and informed decision-making
Communication & Continuous Improvement
- Ensure transparent, structured communication with stakeholders across service and improvement of lifecycles
- Identify inefficiencies and lead continuous improvement initiatives in FM service delivery
- Capture lessons learned and shared best practices within and across markets
Leadership & People
- Lead and develop the Facilities Management team within the Sales Market
- Set clear priorities, responsibilities, and performance expectations for FM resources and partners
- Develop FM competencies and ensure a future-ready FM organization
- Ensure effective collaboration with key stakeholders such as Sales teams, Operations, Expansion, and Global C&F team
Who You Are: - Bachelor's degree in Facility Management, Engineering, Business Administration, or similar
- 5+ years' experience in facility management, preferably retail or multi-site operations
- Strong planning, prioritization, and analytical skills
- Strong facilities and asset management expertise
- Budgeting, planning, and performance management skills
- Service-oriented with strong stakeholder management skills
- Resilient, accountable, and continuous improvement focuse
- Advanced English communication skills (written and spoken)
- Proficient in MS Office applications
- Proven experience leading teams and complex projects in a matrix organization
- Proven experience leading large FM vendor set ups, such as IFM and similar operating models
Compensation: Salary $202,240
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Job Status: Salary, Exempt
