Amazon

External Relations Manager, Customer Trust External Relations

Amazon$115K — $160K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of program or project management experience
  • Proficient in using data and metrics for driving improvements
  • Experience in managing programs from strategy to delivery while communicating to senior leadership
  • Capability to collaborate with non-technical teams across functions
  • Strong verbal and written communication skills
  • A proven ability to tackle ambiguous problems with effective solutions
  • Background in managing product safety issues is preferred

Responsibilities

  • Enhance Amazon's global public perception on product safety through strategic project planning
  • Collaborate with design, program, product teams, and PR to implement initiatives
  • Build and sustain relationships with third-party stakeholders concerning product integrity
  • Execute communications initiatives aimed at educating external partners creatively
  • Represent Amazon at conferences and engage in discussions surrounding product integrity
  • Create educational materials for both internal and external audiences
  • Maintain a proactive, results-driven approach to responsibilities

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) plan with company matching
  • Generous paid time off and parental leave
  • Adoption and surrogacy reimbursement coverage
  • Employee assistance program and mental health support
  • Flexible spending accounts for medical expenses
Full Job Description
We're looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to lead external relations and strategic engagements related to Amazon's product safety initiatives. The candidate for this role excels at developing winning engagement and content development strategies, executing tactical plans, and delivering measurable results and positive impact. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.

Key job responsibilities

- Help improve positive public perception of Amazon's product safety initiatives worldwide by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in multiple regions.

- Work closely and collaboratively with design, program and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.

- Develop and maintain key relationships with third party stakeholders on product integrity issues.

- Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.

- Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).

- Develop and deliver educational and training materials for both internal and external consumption.

Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.

This role reports to the CTXR lead for product integrity, increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers about the work we do to ensure a trustworthy shopping experience.

BASIC QUALIFICATIONS

- 7+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience working cross functionally with non-tech teams

PREFERRED QUALIFICATIONS

- Experience communicating effectively with external partners and delivering results for advertisers

- Experience handling ambiguous or undefined challenges through strong problem solving abilities

- Can show strong verbal and written communication skills

- Experience prioritizing competing demands, scoping large efforts, and negotiating timelines

- Background in product safety issue management;

- Maintain highest personal levels of ethical conduct, confidentiality, and integrity, with an exemplary professional reputation in the industry.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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