Job Type
Full-time
Description
Experienced Service Advisor - High Volume | Closed Sundays | $75k-$125kCMA Williamsburg Ford is growing fast, our service drive is busy, and we're adding another experienced Service
Advisor to keep workloads manageable and customer experience strong. This is a high-volume, well-run operation with
leadership that understands how advisors succeed.
Requirements
What You'll Do- Manage a daily service lane and build long-term customer relationships
- Write accurate repair orders and clearly explain recommendations
- Communicate effectively with technicians to keep work moving efficiently
- Proactively update customers throughout the repair process
- Deliver a professional, customer-first experience on every visit
What We're Looking For - 4-5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment, with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience.
- Demonstrated success in a high-volume service drive, including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure.
- Proven ability to build long-term customer relationships, explain recommendations clearly, and maintain trust through transparent communication and timely updates.
- Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail.
- Strong technical understanding of maintenance and repair needs, enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers.
- Exceptional organizational and time-management skills, including the ability to prioritize ROs, manage promise times, and support shop efficiency.
- Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience.
- Valid Driver's License and a clean driving record.
- Ability to pass drug screen and pre-employment background check
Benefits:- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
- Health, dental, and vision insurance
- Tuition Assistance
- Opportunities for career growth within CMA's dealership network
- Employee discounts on vehicles and services
- Closed Sundays (work life balance)
If you're an experienced Service Advisor looking for strong earnings, stability, and leadership that values process over chaos, we should talk. Apply today. Salary Description
$75,000-$125,000 Yearly (based on experience)
