SNA Event Productions is now hiring an experienced
Director of Audio Visual to oversee event operations and deliver exceptional customer service to our hotel partners!
Perks and Benefits:- Exciting work with a collaborative and dynamic team
- Health, Dental, Life, Short Term, and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- 401K with company matching
- Client Type: Hospitality and Technical Industry
Job Type: On-site / Full Time Salary
Work Location: San Jose, CA
Job Overview:Responsible for overall operations management, revenue, and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as the primary liaison with property to handle any issues and to manage the hotel contract.
Responsibilities and Duties:- Direct day-to-day floor operations of technicians, including set and strike, and scheduling. Delegate tasks appropriately.
- Manage an efficient and profitable AV and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures.
- Manager onsite inventory according to company standards.
- Maintain and cultivate positive public relations with the Hotel account.
- Maintain positive employee relations.
- Effectively utilize the company's business software.
- Ensure that billing is reviewed and approved by clients.
- Maintaining a high level of professional appearance, demeanor, ethics, and image of self and the company.
- Supervise security, inventory control, transportation, and maintenance of equipment. Ensure all employees are properly trained in all areas.
- Provide a 90-day revenue forecast and show P&L statements.
Customer Service:- Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring SNA Event Production locations, and all vendors.
- Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
- Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
- Supervises and mentors staff to ensure client satisfaction and revenue maximization via onsite perfecting.
People Development & Training:- Promotes and reinforces a positive working environment centered on SNA Event Productions core values.
- Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members.
- Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
- Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.
- Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.
Education and Competencies:- A High School diploma is required. A Bachelor's degree is preferred.
- 3+ years of audiovisual experience.
- 1+ years of supervisory experience.
- 2+ years of customer service or hospitality experience is preferred.
- Sales experience is a plus.
- Working knowledge of audiovisual equipment in a live show environment.
- Proficiency in the use of computer hardware.
- Proficiency with computer software and programs, including the Internet and Microsoft Office.
- Effective leadership abilities and customer satisfaction focus.
