Marquis MDFort Lauderdale, FL Full-Time On-site
About the roleThe Executive Director serves as the senior operational and cultural leader for Marquis MD's concierge medical practice. This role is accountable for the Member and patient experience, center operations, physician partnership, service standards, membership growth and retention, team culture, and financial performance. The Executive Director brings a hospitality mindset to healthcare, ensuring every interaction feels personalized, anticipatory, discreet, responsive, and warmly coordinated. This is an In-Center leadership role requiring consistent on-site presence and schedule flexibility, including evenings and weekends as needed to meet Member needs and uphold the Marquis MD standard.
Responsibilities- Lead day-to-day operations for the assigned Marquis MD location, including patient flow, scheduling, administrative coordination, clinical support operations, membership workflows, and service delivery.
- Serve as the internal ambassador for the Marquis MD experience, ensuring every interaction reflects personalization, discretion, warmth, responsiveness, and trust.
- Design and reinforce concierge service standards, signature touchpoints, welcome protocols, follow-up expectations, service recovery moments, and personalized Member preferences.
- Lead, coach, develop, and retain a high-performing multidisciplinary team across clinical, administrative, membership, hospitality, and patient experience functions.
- Partner with physicians, Finance, Marketing, Business Development, and Shared Services to drive operational execution, membership growth, retention, patient loyalty, and brand awareness.
- Own key performance metrics, including Member satisfaction, retention, renewals, growth, provider engagement, financial performance, operational efficiency, and service recovery outcomes.
- Represent Marquis MD in the community with executive presence, polished professionalism, discretion, and a relationship-driven approach to referral sources and strategic partners.
Qualifications- Bachelor's degree required; Master's degree preferred in Healthcare Administration, Business Administration, Healthcare Management, Hospitality Management, or a related field.
- 10+ years of progressive leadership experience in healthcare operations, concierge medicine, executive health, private practice, premium wellness, membership-based services, luxury hospitality, private clubs, or other high-touch service environments.
- Proven success leading operations with financial and operational accountability, including budgets, forecasting, P&L performance, revenue growth, KPIs, and operational metrics.
- Demonstrated ability to lead multidisciplinary teams, build culture, develop talent, and create accountability around patient service, operational execution, and performance.
- Strong ability to create premium patient, client, guest, or Member experiences through personalization, anticipatory service, service recovery, discretion, and attention to detail.
- Executive presence, high emotional intelligence, polished communication, sound judgment, discretion, confidentiality, and professionalism required.
- Ability to maintain a visible In-Center leadership presence and remain accessible during evenings, weekends, and other non-traditional hours as business and Member needs require.
Qualifications - Nice to Have - Experience in concierge medicine, executive health, or boutique private practice.
- Background in luxury hospitality, resorts, private clubs, or membership-based organizations where service excellence and personalization are core expectations.
- Experience in premium wellness, spa, longevity, lifestyle medicine, luxury retail, aviation, residential, or lifestyle service organizations.
- Experience building referral networks, community partnerships, physician relationships, and brand-appropriate market presence.
- Familiarity with EHR/EMR platforms, CRM systems such as Salesforce, analytics dashboards, and reporting tools.
Benefits- 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
- Generous 401(k) with up to 6% employer match
- 100% employer-paid maternity/paternity leave for up to 5 weeks
- EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub
