7+ years in Hotel Operations, preferably in Las Vegas
3+ years as Hotel Manager, Director of Operations, or Rooms Director in a four diamond property
Bachelor's degree in Hospitality, Business Administration, or related field, or equivalent experience
Experience in developing departmental goals aligned with company objectives
Proficient in budgeting and forecasting for rooms revenues and expenses
Knowledge of hotel ledgers and operational workflows
Familiarity with yield management and cost controls
Responsibilities
Direct operational activities across multiple departments including Front Desk, Concierge, and Housekeeping
Enhance service standards and implement revenue-generating strategies
Develop new programs to boost customer satisfaction and operational excellence
Analyze financial reports to monitor profitability and expenses
Create strategies to support EBITDA targets and manage overhead expenditures
Oversee special accommodations for VIP players in collaboration with Player Development
Perform additional duties and projects as assigned
Benefits
Comprehensive health and wellness programs
Opportunities for professional development and career advancement
Employee discounts on resort services and amenities
Dynamic work environment in a high-energy resort setting
Access to exclusive events and experiences for staff
Full Job Description
Reporting to the Assistant General Manager, the Executive Director Hospitality directs and manages the operational activities of Palms Casino Resort and Palms Place Front Desk, Concierge, Reservations, VIP Lounge, Guest Experience, Housekeeping, EVS, Valet, Bell Services, and Retail Operations, while ensuring successful execution of the executive leadership vision and overall business strategy for the Resort.
Core Responsibilities:
Responsible for continuous improvement in service standards; maintaining brand standards; and assisting executive leadership with the development and implementation of revenue generating and cost reduction strategies and procedures; across all functions of their responsibilities.
Oversees the development of new programs which result in increased levels of customer satisfaction and operational excellence.
Collaborates with the Player Development team to ensure that any special accommodations for the players are met.
Conducts ongoing analysis of financial reports to monitor the profitability and expenses departments under their responsibility
Takes appropriate action by creating and implementing strategies and processes that support EBITDA targets that include monitoring overhead expenditures, incident reports, department requests, purchase reports, accounts payable, and accounts receivable reports for the hotel.
Performs other responsibilities, duties, tasks, and assignments, as requested.
Assumes other responsibilities, duties, tasks and assignments.
Performs other duties and projects, as requested
Qualifications:
A minimum of 7 years' experience working in Hotel Operations. Previous experience in the Las Vegas area is preferred.
A minimum of 3 years' experience as a Hotel Manager, Director of Operations or Rooms Director preferably in a four diamond or above rated property.
Bachelor's degree in Hospitality, Business Administration or related field, or equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements.
Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.
Must have experience budgeting and forecasting for rooms revenues, cost of sales, direct expenses, labor productivities and capture ratios.
Proficient knowledge of workflow and hotel ledgers such as guest ledger, city ledger, A/R ledger, deposit ledger, etc.
Knowledge of Front Desk, Housekeeping, PBX, Reservations, Bell, and Valet procedures, function, and ability to direct department leaders to ensure staff are performing these functions.
Must be familiar with yield management and cost controls.
Ability to resolve conflicts and diffuse Team Member related issues, concerns, situations, etc.
Ability to remain calm and courteous in demanding and difficult guest situations.
Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
Working knowledge of Culinary and Teamsters Unions preferred.
Physical Demands:
Work is performed in an office setting within the resort.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, employees, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
Eye/hand coordination.
Use of standard office equipment.
Ability to distinguish letters, numbers, and symbols
About San Manuel Band of Mission Indians
The San Manuel Band of Mission Indians is a federally recognized tribe of Serrano people in San Bernardino County, California. The tribe owns and operates San Manuel Casino, Serrano Buffet, The Pines Steakhouse, Rock & Brews, and other businesses. The tribe is also involved in philanthropic efforts, donating millions of dollars to charitable organizations and causes. The tribe's casino is one of the largest in California and generates significant revenue for the tribe. The tribe is governed by a democratically elected tribal council.
