The Community Director has the scope and authority to lead the team assigned to ensure employee and client retention and growth. The Community Director is responsible for knowledge of accounts in the assigned portfolio and implementing a communication program to reach clients on a consistent basis. The Community Director is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team.
- Manage portfolio of community properties TBD annually by Branch President and Vice President
- Establish and maintain positive relationships and communicate successfully with leadership and support teams
- Provide supervision, oversight and training for a staff of management
- Implement a proactive communication calendar to consistently communicate with our clients
- Determine appropriate staffing needs and oversee onboarding and training
- Perform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downline
- Directly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff
- Attend meetings with directors/clients and prospective clients as needed
- Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients
- Responsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime control
- Responsible for team delivery of materials per contract to clients
- Responsible for delivery and adherence to company programs, information and directives
- Responsible for teams efforts to successfully utilize integrated services to clients
- Participate and provide oversight of internal controls and management standards
- Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan
- 5 - 7 years of Management and/or Supervisory experience required
- 3 - 7 years of Community Association experience and Portfolio Management experience preferred
- Knowledge of GAAP at a proficient level
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Self-motivated, proactive, detail oriented and a team player
- Confidentiality and discretion in the performance of all duties and responsibilities
- Time management and time critical prioritization skills
Benefits Summary- CAI (Community Association Industry) Course/Designation Assistance
- Paid Time Off/Holidays
- Comprehensive Medical Benefits
- Wellness Incentives
- Mileage Reimbursement
Compensation- $125,000 - $135,000: experience highly considered
