5-7 years of management or supervisory experience required
3-7 years of community association and portfolio management experience preferred
Proficient knowledge of GAAP
Expert-level knowledge of Microsoft Office products
Exceptional business correspondence skills
Strong professional communication skills across various mediums
Self-motivated, detail-oriented team player
Ability to maintain confidentiality and exercise discretion
Effective time management and prioritization skills
Responsibilities
Manage a portfolio of community properties as assigned annually
Establish and maintain positive relationships with leadership and support teams
Supervise, oversee, and train management staff
Implement a proactive communication calendar for client engagement
Determine staffing needs and oversee onboarding and training processes
Conduct performance planning reviews and quarterly check-ins with direct reports
Develop action plans for retaining at-risk clients and ensure follow-up
Benefits
CAI Course/Designation Assistance
Paid Time Off and Holidays
Comprehensive Medical Benefits
Wellness Incentives
Mileage Reimbursement
Full Job Description
The Community Director has the scope and authority to lead the team assigned to ensure employee and client retention and growth. The Community Director is responsible for knowledge of accounts in the assigned portfolio and implementing a communication program to reach clients on a consistent basis. The Community Director is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team.
Manage portfolio of community properties TBD annually by Branch President and Vice President
Establish and maintain positive relationships and communicate successfully with leadership and support teams
Provide supervision, oversight and training for a staff of management
Implement a proactive communication calendar to consistently communicate with our clients
Determine appropriate staffing needs and oversee onboarding and training
Perform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downline
Directly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff
Attend meetings with directors/clients and prospective clients as needed
Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients
Responsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime control
Responsible for team delivery of materials per contract to clients
Responsible for delivery and adherence to company programs, information and directives
Responsible for teams efforts to successfully utilize integrated services to clients
Participate and provide oversight of internal controls and management standards
Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan
5 - 7 years of Management and/or Supervisory experience required
3 - 7 years of Community Association experience and Portfolio Management experience preferred
Knowledge of GAAP at a proficient level
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Self-motivated, proactive, detail oriented and a team player
Confidentiality and discretion in the performance of all duties and responsibilities
Time management and time critical prioritization skills
Benefits Summary
CAI (Community Association Industry) Course/Designation Assistance
