Bally's Corporation

Executive Casino Host

Bally's Corporation • $90K — $110K *
Chicago, IL 60629In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Strong background in customer service and hospitality management
  • Experience in event planning and execution
  • Knowledge of gaming regulations and compliance
  • Ability to build and maintain long-term guest relationships
  • Proficient in handling customer inquiries and maximizing guest experiences
  • Excellent communication and interpersonal skills
  • Proven track record of achieving customer satisfaction metrics

Responsibilities

  • Create a fun and engaging atmosphere that aligns with Bally's entertainment philosophy
  • Promote a culture of exceptional customer service and foster guest connections
  • Ensure compliance with company policies and gaming regulatory requirements
  • Manage player patronage through personalized service
  • Develop programs to enhance player value and satisfaction
  • Plan and coordinate events to drive revenue and improve operational efficiency
  • Greet and assist customers with a focus on hospitality

Benefits

  • Convenient $7 daily parking option
Full Job Description
Responsibilities:

  • Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
  • Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
  • Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
  • Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
  • Attract, develop, and retain new player patronage through personalized service
  • Assist in the development of programs to increase player worth while staying with established comping guidelines
  • Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
  • Assist customers in following procedures to obtain complimentary privileges
  • Assist in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels
  • Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodations, and tickets to sporting events
  • Observe all employees in their contact with guests and work with management to improve friendliness and courtesy
  • Assist with phone solicitation
  • Perform other duties as assigned


Compensation:

  • Target Salary Range: $90,000 - $110,000


Additional Benefits:

  • $7 Daily Garage Parking


Physical Demands & Work Environment:

  • Regularly required to see, talk, hear, walk, and stand
  • Frequently required to use hands to handle, feel, and reach
  • Occasionally required to sit or stoop
  • Occasionally lift and or move up to 30 pounds
  • The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.
  • Schedule flexibility may be required based on business needs.


About Bally's Corporation

Bally's Corporation is a holding company that owns and manages 11 casinos across seven states. The company was founded in 1975 and is headquartered in Reno, Nevada. Bally's casinos offer a variety of gaming options, including slot machines, table games, and sports betting. The company also operates a horse racing track in New Jersey. In 2020, Bally's Corporation acquired the sports betting platform Bet.Works and plans to expand its online gaming offerings. The company is publicly traded on the New York Stock Exchange under the ticker symbol BALY.
Learn more about Bally's Corporation
Size
4,800 employees
Market Cap
$877 million
Industry
Consumer Technology
Net Income
-$5.4 million
5 Year Trend
+26.1%
Revenue
$372.7 million
* Ladders Estimates

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