5+ years in Account Management, Customer Success, or Sales in SaaS or events
Proven track record of exceeding retention and expansion quotas
Strong analytical skills to leverage data for client solutions
Exceptional communication and relationship-building abilities
Proactive, high-energy self-starter with strong emotional intelligence
Bachelor's degree or equivalent experience
Responsibilities
Drive post-sales success by ensuring events are booked and revenue realized
Establish trusted advisor relationships with clients from event planners to executives
Direct smaller event logistics through the Navan platform to maximize adoption
Retain event revenue and execute upsell/cross-sell opportunities
Broaden internal networks within client organizations to secure sponsorship
Collaborate with cross-functional teams to improve event platform features
Master Navan's event management tools and competitive positioning
Travel to customer sites for event execution and reviews
Benefits
Opportunity to work in a fast-paced, high-growth environment
Collaborative culture with cross-functional teams
Access to innovative event management tools
Potential for professional growth and development
Engagement with C-suite leadership and strategic clients
Full Job Description
As an Events Account Manager at Navan, your mission is to drive revenue by maximizing the value clients derive from Navan's corporate events and group travel solutions. You will act as a trusted advisor, building deep client relationships to ensure seamless onboarding, optimized platform engagement, and comprehensive management of their event programs and event strategy. You will own individual event renewals and cross-sell and upsell services across the Navan Events lines of business. This highly visible role collaborates closely with Sales, Product, Finance, Operations, and C-suite leadership to delight clients and scale core revenue.
You are joining a fast-paced, high-growth environment where innovation is continuous, passion drives results, and adaptability is key.
What You'll Do
Manage Post-Sales Relationships: Drive post-sales success for accounts by ensuring any events sold by pre-sales are booked through Navan Events and estimated revenue is realised.
Build Executive Sponsorship: Establish trusted advisor relationships from event planners and program admins up to C-level executives.
Maximize Platform Adoption: Work with clients to direct all of their smaller event logistics programs through the Navan platform.
Exceed Revenue Targets: Retain existing event revenue, secure events renewals, and execute upsell/cross-sell opportunities across new departments, use cases, and geographies.
Cultivate Account Champions: Broaden internal networks within client organizations to secure multi-level sponsorship.
Cross-Functional Alignment: Partner with Product, Support, and Operations teams to surface client requirements and improve event-specific platform features.
Maintain Subject Matter Expertise: Master Navan's event management tools, group travel workflows, and competitive market positioning.
Onsite Engagement: Travel to customer sites and key corporate events as necessary to support execution and executive reviews.
Strategic Meetings Management: For certain strategic clients use data from the online platform events data to work with the client to contract all meetings & events being booked with Navan.
What We're Looking For
Experience: 5 years in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel or events environment, preferably with exposure to corporate events, meeting management, or travel tech.
Track Record: Proven history of meeting or exceeding retention, adoption, and expansion quotas.
Strategic & Analytical Skills: Ability to leverage data to demonstrate event ROI, solve complex client challenges, and prioritize key growth initiatives.
Communication: Exceptional presentation and relationship-building skills tailored to diverse stakeholder levels.
Mindset: A proactive, high-energy self-starter with strong EQ, adaptability, and a commitment to customer delight.
Education: Bachelor's degree or equivalent practical experience
About Navan
Navan is a mining company that focuses on the exploration and development of mineral properties. The company was founded in 2019 and is headquartered in Vancouver, Canada. Navan's primary focus is on the exploration and development of gold and silver properties in North America. The company's management team has extensive experience in the mining industry, and is committed to responsible and sustainable mining practices. Navan is a publicly traded company, and its shares are listed on the Canadian Securities Exchange.
