Bachelor's Degree in criminal justice, sales, marketing, business administration, or hospitality, or equivalent experience
Minimum of seven years in general management within event security and guest services
Five years in a leadership role for large multi-location clients
Strong customer service and communication skills
Proficient in Microsoft Office and ABI system management
Responsibilities
Ensure world-class customer service and manage client relations
Attend and contribute to client and corporate meetings
Conduct compliance assessments of branches and accounts
Disseminate and enforce company policies and procedures
Act as a liaison between Allied Universal and clients
Maintain communication with senior management regarding operational issues
Identify and mentor potential managerial candidates
Audit branches to ensure financial goals are met
Foster relationships with HR and training leaders
Oversee financial impacts and profitability of the region
Direct event security operations and resolve client service issues
Benefits
Medical, dental, vision, life, AD&D, and disability insurance
401(k) plan enrollment
Eight paid holidays, five sick days, and four personal days
Vacation accrual at 3.08 hours biweekly
Full Job Description
Overview
Job Description
Allied Universal® is hiring a Regional Manager - Operations. The Regional Manager - Operations is responsible for oversight of event security and guest services business operations throughout a designated region. The Regional Manager - Operations will provide leadership support to branch leadership on operational, financial, administrative, client relations, and staffing activities both tactically and strategically. The Regional Manager - Operations may expect up to 50% travel with some overnight stays.
The salaray for this position is $90,000 to $100,000 annually, with a car allowance and fuel card.
RESPONSIBILITIES:
Ensure delivery of world class customer service to all clients while managing client relations, new job startups/transitions of new accounts, and employee relations
Attend client meetings, security meetings, and corporate meetings pertinent to the operational and fiscal success of the region
Conduct routine compliance assessments of all designated branches and accounts, including branch/account management, administration, and supervision as well as client satisfaction
Ensure Allied Universal Event Services policies and procedures are being properly disseminated and followed at all pertinent levels; coordinate and align Allied Universal existing policy into the unique event-based industry standards of which Allied Universal Event Services is engaged within
Act as an ambassador and liaison between Allied Universal Event Services and current and future clients
Maintain constant communication with Sr. Regional Director - Operations regarding client issues or concerns, leadership performance issues, client complaints, budgetary/fiscal issues, or other important facts related to any of the branches and/or accounts in the specified region
Identify, instruct, and mentor potential candidates for managerial and supervisory roles, both in the field and in the office
Ensure scheduling practices and procedures are being adhered to in order to ensure client orders are sufficiently staffed in a timely fashion via ABI and WinTeam
Foster positive relationships with functional leaders (HR/Recruiting/Training) with the end goal of developing and maintaining a reliable network of skilled and trained labor resources in the region
Audit all designated branches/accounts to ensure budgetary and fiscal goals are met and exceeded
Establish a positive culture of goal-oriented teams
Implement and monitor ongoing compliance with all company-wide programs, such as licensing, investigations (employee and general liability/auto), employee benefit programs, branch office procedures, resource policies, employee coaching/discipline, etc.
Responsible for region profitability: oversee control of all financial impacts to the region, including holding branch management accountability with event specific profitability, resource identification/utilization, unbilled time and unbilled overtime, and training expenses
Direct and administer the core event security operations of the region, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting, and hiring, service issues, etc.)
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:
Bachelor's Degree in criminal justice, sales, marketing, business administration, or hospitality
Associate's Degree in criminal justice, sales, marketing, business administration, or hospitality with a minimum of three (3) years of security management experience
High school diploma or equivalent with a minimum of five (5) years of security management experience
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of seven (7) years of general management experience in the event security and guest services / crowd management industry
Minimum of five (5) years of experience in a leadership role involving the delivery of event and guest services to large multi-location customers
Work history to include demonstration of:
Strong customer service skills
Outstanding oral and written communication skills
Detailed logistical and analytical skills
Demonstrated understanding of business processes and their purpose
Excellent organizational and prioritization skills
Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes
Willingness to attend professional networking or community events as needed to develop and grow business relationships and opportunities
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Professional, articulate, and able to use good independent judgment and discretion
Strong understanding and skill in ABI system management
Planning and organizing skills; attention to detail
Problem solving skills; active listening skills
Encourage effective teamwork; mediate conflict with tact, diplomacy
Assess and evaluate situations effectively; identify critical issues quickly and accurately
Write informatively, clearly, and accurately
Team leadership; coaching, mentoring, motivating
Strategic orientation
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Prior contract or proprietary security services, related service industry, law enforcement, and/or military experience
Experience in scheduling, operations, or other functions of security industry
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
