Full Job Description
The House of Commons' Parliamentary Precinct Operations is currently looking to staff the Event and Fine Dining Operations Manager position.
This recruitment and selection process is restricted to employees of Parliamentary Precinct Operations.
In this role, you will be responsible for managing parliamentary fine dining, catering, and special event operations, ensuring exceptional service delivery, high-quality guest experiences, and the successful execution of dining and hospitality services across all assigned venues and functions. You will lead a team of approximately 50 employees and oversee the day-to-day delivery of hospitality services across multiple dining, catering, and event operations, supporting official parliamentary and protocol functions and providing service to Members of Parliament, parliamentary stakeholders, dignitaries, international delegations, and other distinguished guests.
Due to the operational nature of the role and the need to support parliamentary business and official functions, you may be required to work irregular hours, including evenings, weekends, and overtime.
Qualifications
Education :
- Completion of post-secondary education in Hospitality Management, Hotel and Restaurant Management, Event Management, or a related field OR an acceptable combination of education, training and extensive relevant experiences;
- Food Safety Certification;
- Alcohol service certification;
Experiences :
- Knowledge of financial administration, budgeting, operational cost control, revenue monitoring, and event costing practices;
- Experience managing fine dining, catering, banquet, hospitality, or food service operations in a complex, high-profile environment, including responsibility for service standards, workforce scheduling, labour allocation, and operational performance;
- Experience supervising operational teams, coordinating service delivery, and managing staff performance in fast-paced hospitality environments;
- Experience planning and coordinating events, receptions, banquets, VIP functions, or other large-scale activities involving multiple stakeholders and operational requirements;
- Experience managing client relationships, resolving escalated service issues, and ensuring a high standard of customer service;
- Experience managing reservations systems, event coordination processes, inventory controls, and operational logistics within hospitality or catering operations;
- Experience ensuring compliance with food safety, HACCP, workplace health and safety, and alcohol service standards;
Asset:
- Sommelier, wine, protocol, or hospitality certifications.
Note :
- An extensive level of experience is generally considered to be between five and ten years of relevant experience.
