Job Summary:QT9 Software is seeking a self-motivated, adaptable ERP professional to lead implementation and training engagements for new and existing customers using the QT9 ERP/MRP platform. This customer-facing Level II role combines business-process analysis, manufacturing knowledge, project coordination, training, troubleshooting, and product feedback across virtual and on-site engagements. The successful candidate will also help refine QT9's implementation methodology, mentor Level I team members, and embrace AI-enabled and other emerging technologies that can improve internal efficiency, consistency, and knowledge sharing.
Duties and Responsibilities:- Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions.
- Analyze customers' current manufacturing, inventory, supply chain, and business processes to understand requirements, identify opportunities for improvement, and recommend best-practice workflows within QT9 ERP.
- Guide customers through the transition from existing processes and systems to QT9 ERP, helping drive adoption, user confidence, and successful implementation outcomes.
- Manage and continuously refine implementation project plans, priorities, milestones, deliverables, and customer expectations throughout the implementation lifecycle.
- Deliver engaging, effective customer training on ERP functionality through one-on-one sessions, group training, and webinars.
- Serve as a voice of the customer by identifying product enhancements, new functionality, usability improvements, and opportunities to improve the implementation and training experience.
- Participate in testing and validation of new product releases, including troubleshooting issues, documenting findings, and providing actionable feedback to internal teams.
- Create and maintain customer-facing training resources, Help documentation, User Manuals, implementation guides, and other enablement materials.
- Use AI-enabled tools and other emerging technologies responsibly to improve internal processes such as documentation, training-content development, project administration, meeting/action summaries, knowledge sharing, quality checks, and other repeatable workflows. Evaluate new tools with curiosity, sound judgment, and appropriate attention to customer data and company policies.
- Collaborate closely with Implementation, Support, Product, Development, and other team members to resolve customer challenges and achieve department goals.
- Mentor and support Level I Training/Implementation Specialists by sharing ERP, manufacturing, implementation, technology, and customer-management best practices.
- Continuously identify opportunities to improve QT9's implementation methodology, training processes, tools, and overall customer experience.
- Travel to customer locations as needed; company-paid travel is required for some implementation and training engagements.
Requirements
- 3-5 years of experience training and implementing ERP software.
- 3-5 years of experience in manufacturing and/or supply chain management.
- Bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant professional experience.
- Intermediate project management skills with the ability to manage multiple customer priorities, timelines, and deliverables.
- Strong ability to analyze business processes, identify gaps, and translate operational requirements into practical system solutions.
- Excellent written and verbal communication skills with both internal and external stakeholders.
- Demonstrated ability to provide effective software training to users with varying levels of technical experience.
- Strong time-management, organization, independent problem-solving, and critical-thinking skills.
- Proficiency with Microsoft Office, especially Word and Excel.
- Strong understanding of Windows environments, modern web browsers, cloud/web-based business applications, and database-driven software.
- Intermediate knowledge of software testing, quality assurance, troubleshooting, and issue documentation.
- Comfort learning new technologies quickly, including familiarity with or a strong willingness to adopt AI-enabled tools and automation where they can improve internal processes and team productivity.
Preferred Qualifications- Working knowledge of Lean manufacturing principles, continuous improvement, and manufacturing process optimization.
- Experience with ERP/MRP workflows involving inventory, purchasing, production, scheduling, bills of material, or related manufacturing operations.
- Experience mentoring junior implementation, training, support, or consulting professionals.
- Experience using AI assistants, workflow automation, or other productivity technologies to improve documentation, analysis, training, or internal operational processes.
Salary Description
$75,000-$100,000 per year
