ERP Support Engineer

STAR PIPE PRODUCTS, LTD

$80K — $95K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, Electronics Engineering, Computer Engineering, or a related field.
  • 2 years of experience in ERP customization and software development.
  • Proficient in Microsoft SQL Server and T-SQL.
  • Experience with Infor SyteLine ERP for module customization and development.
  • Strong understanding of REST APIs and web services integration.

Responsibilities

  • Design and implement custom ERP solutions within Infor SyteLine ERP.
  • Analyze business requirements and create technical specifications for enhancements.
  • Develop custom functionalities using ERP development frameworks and form customization.
  • Maintain integrations between SyteLine ERP and external applications utilizing APIs.
  • Optimize SQL queries and stored procedures for data integrity and performance.
  • Conduct unit testing, system integration testing, and support user acceptance testing.
  • Collaborate with teams to ensure scalable ERP solutions and maintain documentation.

Benefits

  • Advanced technical support and problem resolution training.
  • Opportunities for professional growth in enterprise-level projects.
  • Collaborative work environment with cross-functional teams.
  • Exposure to the latest technologies in ERP solutions and software development.
Full Job Description
ERP Support Engineer: Design, develop, and implement custom ERP solutions within Infor SyteLine ERP, applying expertise in programming, database management, and system architecture. Analyze complex business requirements and translate them into detailed technical design specifications for ERP system enhancements, demonstrating advanced knowledge of enterprise business processes. Customize and extend ERP functionality by developing forms, IDOs (Intelligent Data Objects), event handlers, and business logic using specialized ERP development frameworks. Develop and maintain integrations between SyteLine ERP and external or third-party applications using APIs, web services, and middleware, requiring advanced understanding of system interoperability. Write, optimize, and maintain complex SQL queries, stored procedures, triggers, and reports using Microsoft SQL Server, ensuring data integrity and high-performance operations. Create and execute detailed unit testing, system integration testing (SIT), and support user acceptance testing (UAT) to validate ERP enhancements and ensure system reliability, requiring analytical and problem-solving skills. Troubleshoot, debug, and perform root cause analysis on complex ERP system issues, applying advanced technical knowledge to implement corrective solutions. Conduct regression testing and performance tuning to ensure application stability and optimal ERP system performance after upgrades or deployments. Assist in ERP implementation projects, including module configuration, complex data validation, testing cycles, and technical go-live support, requiring in-depth understanding of ERP architecture and business workflows. Manage user roles, security permissions, and role-based access controls within the ERP system, ensuring compliance with enterprise IT governance standards. Provide advanced technical support and maintenance for ERP applications, resolving escalated issues that require specialized knowledge of both software and business processes. Collaborate with cross-functional teams, including business stakeholders, functional consultants, and IT infrastructure teams, to design and deliver scalable, complex ERP solutions. Document technical designs, test cases, system configurations, and process workflows in accordance with IT governance standards, demonstrating professional-level knowledge and technical expertise. Requires Bachelors in Computer Science, Information Technology, Software Engineering, Electronics Engineering, Computer Engineering, or a related field and 2 years experience in the job offered, Syteline Application Developer, or related. 2 years must include experience with software development, ERP customization, database development, and enterprise application development. 2 years must include experience with (1) Infor SyteLine / SyteLine ERP (CSI), including customizing and developing ERP modules; (2) Microsoft SQL Server / T-SQL, including writing queries, stored procedures, and database integrations; (3) .NET / C#, including developing customizations and integrations; (4) ERP customization and integrations, including implementing ERP workflows, business logic, and reporting, and (5) integration using REST APIs and web services. 1 year must include experience with (1) Mongoose framework, including developing and maintaining business objects (IDOs); and (2) SSRS (SQL Server Reporting Services), including designing reports. Send resume to [redacted]. Refer to job title. Email resume to [redacted] and refer to job title or visit https://www.starpipeproducts.com/ - select "Careers", select the position listed above and click "Apply."

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