Department: Info Tech Srvcs
Job ID: 13428
Pay: $85,384 - $127,920 annually - Commensurate with experience and education.
Work Schedule:The ERP Functional Application Manager is a working manager and member of the ERP Leadership Team responsible for leading the ERP Business Analysts and ensuring the County's ERP applications effectively support County operations. This position manages the functional application portfolio, including day-to-day support, issue and request intake and prioritization, requirements gathering, business process and system analysis, solution design, configuration, testing, documentation, and delivery of enhancements and projects. The ERP Functional Application Manager works closely with County departments, IT teams, vendors, and leadership to develop and maintain functional roadmaps; improve business processes, data quality, and system reliability; oversee vendors and participate in ERP-related procurement activities; and manage application releases, upgrades, integrations, change control, and operational support processes. The position performs hands-on functional configuration and ERP operational work while providing staff direction, coaching, performance management, and technical leadership to assigned Business Analysts.
Lead ERP Functional Application Services and Business Analyst Team
- Direct, develop, and supervise ERP Business Analysts supporting County ERP applications and business processes.
- Establish team priorities, standards, and quality controls for analysis, configuration, testing, and documentation.
- Provide functional leadership, staff development, and communication regarding priorities, risks, resource needs, and outcomes.
Manage ERP Functional Support, Configuration, and Operational Processes
- Oversee day-to-day ERP support, including request intake, prioritization, issue resolution, escalation, and customer communication.
- Manage application configuration, testing, change control, releases, and upgrades. M
- onitor support performance, maintain documentation, and drive continuous service improvement.
Deliver ERP Enhancements, Projects, Vendor Services, and Functional Roadmaps
- Partner with departments to gather requirements, analyze business needs, and develop practical ERP solutions.
- Lead functional activities for ERP enhancements, upgrades, integrations, and implementations.
- Develop ERP roadmaps; manage vendor services, project deliverables, procurements, and knowledge transfer.
Minimum Qualifications: Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Information Systems, or a related field from an accredited college or university. Five years of progressively responsible experience in information technology, ERP applications, business systems analysis, or a related field, including two years of supervisory experience. Two years of hands-on SAP functional configuration experience in SAP ECC, S/4HANA, Ariba, and/or SuccessFactors.
Preferred Qualifications: Experience supporting or improving Finance, Procurement, and/or Human Resources business processes in an enterprise environment. Experience leading ERP application enhancements, upgrades, integrations, vendor services, or cross-functional technology projects. Experience with public-sector operations, procurement processes, or government financial and human resources practices. SAP configuration-related certification preferred.
