What you will do
Johnson Controls is seeking a Branch Operations Manager to support the System Application Engineers in their support of the construction sales team and functions as an SAE for select reps, customers and/or projects. You will ensure projects are implemented profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations. There's a focus on equipment slippage, avoids and minimizes slippage, following up to prevent re-occurrence, and ensure the proper balance of pre and post sales activities is maintained to meet overall customer expectations through coaching. In this role, you will provide training and support on project management practices and the Johnson Controls equipment order execution process. You will also support pre-sales activities, which include system configuration validation, HVAC equipment and/or controls selection for basis of design as well as bidding, application and pricing. You will help with the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors. You will also work with the sales team to maintain an effective balance between internal Johnson Controls processes, customer satisfaction and project financial results. This position supports the Tampa, Florida, territory. Candidates must be local to this area.
How you will do it
- Provides coaching and daily guidance on performance of assigned System Application Engineers. Functions as a Systems Application Engineer where appropriate based on the branch requirements and Account Executive Assignments.
- Performs all of the System Application Engineer duties for highly complex or strategic projects as assigned by Branch Management.
- Provides recommendations to assigned System Application Engineers performance evaluations to HVAC Sales Operations Manager. Follows up on customer satisfaction issues and drives resolution.
- Provides leadership by demonstrating focus on achieving customer satisfaction.
- Develops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors. Develops and implements a formal technical training program for each of the System Application Engineers. Ensures SAEs are providing proper turnover to service team and coordinating with LSSs/PM on all joint projects.
- Acts as the first level of customer concern for any issues related to; equipment orders, order commitments, delivery, final payment and customer satisfaction.
- Acts as the domain expert on equipment to assist in the interpretation of engineering drawings and specifications.
- Identifies gaps in the technical expertise of the SAEs in specification interpretation and works with assigned Account Executives to implement short term plans to address these gaps. This includes but is not limited to; system configuration validation, HVAC equipment and/or controls selection, engineered equipment submittals, contract drawings, site coordination, and site installation requirements, etc.
- Periodically reviews the SAEs equipment and controls estimates, proposals, selections, as well as engineering submittals, and purchase, etc.
- Where issues are noted as it relates to; selections, schedules, drawing and specification requirements develops and implements a plan to address the immediate issue and share the standard process to all members of the team.
- Participates in review sessions and feedback groups. Works with SAE team members to ensure proper teaming with service as it pertains to Startup and Warranty processes.
- Provides technical support, selections and limited estimating support to SAEs and Account Execs during project design or proposal phase. Assists as needed in developing the customer argument for the conceptual solution.
- Monitors and Supports System Application Engineer teams in all of their assigned duties.
- Provides training and support on project management practices and the Johnson Controls equipment order execution process in alignment with the Operations Management Disciplines (OMD) framework.
- Responsible for driving timely releases, revenue forecasting, billings, collections, and assisting Area Management in reporting. As needed, reviews equipment selections, cost estimating, and engineered submittals to ensure compliance with project requirements. Ensures work performed is compliant with state, local, federal, and legal requirements and leads their assigned market by operating in the highest level of ethics. Adheres to all JCI safety standards and ensures their team does the same.
- Acts as first level of escalation for any issues related to; equipment orders, order commitments, delivery, final payment, post-sale concerns, and customer satisfaction. Effectively communicates process problems or systemic delivery issues to the appropriate leadership.
- Partners with the local market service managers to ensure timely coordination and support for startups, warranty, and quoted non-PCAT work. Ensures project owners are attending routine coordination meetings with service and providing proper turnovers.
What we look for
Required
- Bachelor’s degree in Engineering; preferably Mechanical.
- 5+ years of operations management experience in the Building Construction and/or HVAC industry.
- Project Management experience.
Preferred
- Possesses a high-level competence in written and verbal communication.
- Computer skills experience to include: Microsoft Office suite, (with emphasis on Word, Excel and Visio,Adobe Writer, and basic Windows operating system environment.
- AutoCad experience.
- Located in the Jacksonville, FL, area
