Organization:
SHSO-Sutter Health System Office-Valley

Position Overview:
*REQUIRES IN OFFICE 2 DAYS PER WEEK IN SACRAMENTO

Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's degree in Computer Science, Information Technology, or related field

CERTIFICATION & LICENSURE

• Epic certification required upon hire

TYPICAL EXPERIENCE:

• 3 years recent relevant experience

SKILLS AND KNOWLEDGE:

• Is a proven expert in architecture, design, development, and ongoing support to the Epic application.

Job Shift:
Days

Schedule:
Full Time

Shift Hours:
8

Days of the Week:
Monday - Friday

Weekend Requirements:
Occasionally

Benefits:
Yes

Unions:
No

Position Status:
Non-Exempt

Weekly Hours:
40

Employee Status:
Regular

Pay Range is $45.60 to $68.40 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.