Organization:SHSO-Sutter Health System Office-Valley
Position Overview:Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.
Job Description:
EDUCATION:Equivalent experience will be accepted in lieu of the required degree or diploma.
- Associate's degree in Computer Science, Information Technology, or related field
CERTIFICATION & LICENSURE- Epic certification in assigned area of responsibility within 6 months of hire
***Epic Ambulatory Certification or Accreditation***
TYPICAL EXPERIENCE:- 1 year recent relevant experience
Job Shift:Days
Schedule:Full Time
Shift Hours:8
Days of the Week:Monday - Friday
Weekend Requirements:As Needed
Benefits:Yes
Unions:No
Position Status:Non-Exempt
Weekly Hours:40
Employee Status:Regular
Pay Range is $38.55 to $57.83 / hour. Sacramento Valley Area Pay Range is $38.55 to $57.83 / hour. San Francisco Bay Area Pay Range is $44.34 to $66.51 / hour.
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
