DescriptionEpic Enterprise Project Overview This position is a critical part of Baton Rouge General's Epic Enterprise Project, a transformative initiative to optimize healthcare delivery through advanced electronic health record (EHR) systems. As part of this project, you will play a key role in implementing, supporting, and enhancing Epic applications to ensure seamless workflows and improved patient care. You will collaborate closely with clinical and technical teams to drive success in this enterprise-wide implementation.
What We're Looking For: - Customer-focused problem solver who communicates clearly, collaborates enthusiastically, protects privacy, and takes initiative to anticipate end-user needs.
- Five or more years of related experience, including five or more years using personal computers such as email and internet applications.
- Bachelor of Science or Bachelor of Arts in Information Technology strongly preferred.
- PC hardware troubleshooting experience is helpful. Must complete Epic training, application certification projects, and tests to gain in-depth software knowledge.
What You Will Do: - Provide software and system-level support to internal customers for applicable operating systems, associated subsystems, hardware, and software tools. Install, configure, maintain, and support multi-user systems while setting priorities for software maintenance, upgrades, and efficient system use.
- Serve as the primary support contact for the application's end users.
- Identify issues within the assigned application area, recognize impacts to other application teams, and work collaboratively toward resolution.
- Guide workflow design, system build, and testing, and analyze technical issues associated with Epic software.
- Identify and implement requested system changes.
- Serve as a liaison between end-user workflow needs and Epic implementation staff.
- Maintain regular communication with Epic representatives, including participation in weekly project team meetings.
- Work with Epic representatives, the organization's business community, and end users to ensure the system meets business needs, project deliverables, and timelines.
- Develop an understanding of operational needs and help set the direction for organizational workflows by attending site visits and integrated sessions.
- Participate in training and work directly with end users.
- Troubleshoot problems and respond to questions.
- Review project and issue status with leadership on an ongoing basis.
- Hold weekly team communications to discuss deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
- Perform all other duties as assigned.
