JOB SUMMARYThis position will serve as a senior referrals analyst within the HITS Revenue Cycle & Hospital Business Systems team, providing advanced technical expertise for Epic referral and related patient access workflows. The analyst will independently lead complex system analysis, configuration, testing, implementation, maintenance, and optimization. Epic Referrals and Authorizations certification is preferred; scheduling experience and expertise in Epic referral order and work queue design are preferred. The analyst will consult with operational partners to understand business problems, evaluate current processes, and translate requirements into effective technical solutions. Responsibilities include improving referral routing, tracking, work queue processing, and scheduling handoffs, while coordinating with teams responsible for related access and financial clearance workflows.
BENEFITSUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATIONRequired- Education
Bachelor's Degree in Business Administration, Computer Science, or other related fields.
- Experience
7 years business systems and/or project experience with exposure to systems or project development and testing, installation, and training.
Preferred Certification- Epic Referrals and Authorizations certification
JOB DUTIES- Acts as the advanced technical lead of applications including system design, development and testing; designs all proposed technical changes to system architecture.
- Oversee upgrade of major applications to ensure system integrity.
- Leads major capital IT projects with overall accountability for completing project on-time and on-budget.
- Manages projects and serves as primary customer contact; defines and maintains project plan and schedules. Monitors compliance with definitions of project scope, timelines, and deliverables. Provides regular project status reports to customer and internal management. Assists business analysts of lower grade to coordinate projects.
- Collects, interprets and documents specifications required to develop new and revise existing software applications. Develops and implements operational plans for new and existing business computer applications. Participates in development of project proposals for customers.
- Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users. Defines and develops test scenarios. Documents and tracks status of application errors and related issues in problem log; assist programmers and business analysts of lower grade in analyzing and resolving problems.
- Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating issues to applicable management staff; develops new system administrative procedures required utilizing new functionality resulting from system changes.
- Assists in developing and implementing business strategies in departments to improve operational processing and productivity.
- Monitors development of specifications and establishes priorities for accomplishing design and testing of various projects.
- Reviews, develops, recommends, and implements activities, programs or functions as assigned.
- Develops and maintains project plans; provides project status reports; records time spent on projects to meet cost-recovery requirements; maintains and tracks accounts assigned to projects or programs.
- May provide working supervision or direction of staff. Contributes to employee performance evaluations and works with manager on problem solving as needed.
- Performs other duties as assigned.
Knowledge, Skills and Abilities- Work requires advanced knowledge in system architecture and ability to oversee key system changes.
- Work requires ability and skill in providing impact assessment to existing configurations.
- Work requires good written and verbal communication skills.
- Work requires good organizational skills.
- Work requires ability to prioritize and meet deadlines.
- Work requires familiarity with use of personal computers.
- Work requires telephone and personal contact with all levels of faculty and staff within UT Southwestern to assist in information system and project coordination.
- Work requires telephone and personal contact with other public and private organizations to obtain assistance in development and establishment of programs.
- Work requires minimal physical exertion, but may require sitting and standing for long periods of time.
- Work requires ability to read, write, and analyze data.
- Work requires ability to develop plans, procedures, and coordinate persons and other resources to accomplish goals.
- Work requires ability to perform under broad direction and desired results are indicated in broad terms or objectives.
- Work requires determination of methods and approaches to work problems.
- Work requires ability to be virtually self-supervising due to his/her specialized knowledge and/or experience.
- Superior customer service and relationship management skills.
- Excellent organization and time management skills with ability to handle multiple priorities.
- Work may require excellent organizational and managerial/supervisory skills.
PHYSICAL REQUIREMENTS/WORKING CONDITIONSPhysical RequirementsWorking Conditions- Clinical Setting
- Hospital Setting
- Office Setting
Salary InformationSalary is commensurate with education, skills, and relevant experience.
