Department
BSD UCP - Information Services
Job Summary
Supports the maintenance and daily operation of Epic Resolute Professional Billing and related revenue cycle applications. Works closely with senior analysts and operational users to troubleshoot issues, perform build updates, test functionality, and help keep billing workflows running smoothly. Contributes to key optimization efforts but does not independently own system design or large-scale projects.
Responsibilities
- Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.
- Support the creation and maintenance of insurance follow-up workqueues. Help monitor workqueue behavior, escalate issues, and identify simple improvements to workflow efficiency.
- Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams.
- Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.
- Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information.
- Provide day-to-day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing.
- Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks. Larger initiatives remain owned by senior analysts.
- Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels.
- Maintain updated documentation for workflows, build elements, training materials, and configuration references.
- Troubleshoot application issues within defined scope. Conduct initial analysis, gather details from users, and escalate complex problems to senior team members.
- Contribute to process improvement discussions by identifying recurring issues or opportunities, while senior analysts own final design decisions.
- Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes.
- Perform related duties as needed to support overall revenue cycle system operations.
- With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business processes, systems, and industry requirements.
- Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.
- Supports the IT development group in building new systems and enhance existing systems. Assists in coding, testing, debugging, and implementing software solutions. Prepares documentation on system enhancements and/or alternatives.
- Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications:
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Preferred Qualifications
Experience:
- Experience supporting Epic Resolute Professional Billing or Hospital Billing or similar revenue cycle applications strongly preferred.
Licenses and Certifications:
- Epic Resolute Professional Billing Administration certification or accreditation.
Preferred Competencies
- Understanding of professional billing, scheduling, registration, and claim workflows.
- Ability to troubleshoot system issues and participate in testing and system updates.
- Ability to maintain accurate documentation and training materials.
- Ability to provide clear guidance and support to operational users.
- Ability to work effectively with senior analysts, IT teams, and clinical staff.
- Ability to identify when and how to escalate issues appropriately.
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
- Strong attention to detail and commitment to accuracy.
- Adaptable to system upgrades and changing workflows.
- Ability to remain customer-focused, supporting both operational users and organizational goals.
- Willingness to learn and stay current on system features and industry practices.
Working Conditions
- Primarily remote work arrangement with some on-site meetings required.
- Frequent interaction with clinical, revenue cycle, and administrative staff to. troubleshoot issues and support workflows.
- Regular use of computers, monitors, and office technology for system configuration, reporting, and training purposes.
- Occasional requirement to attend meetings or training sessions outside normal business hours.
- Minimal physical demands; primarily sedentary work with occasional lifting of office materials or equipment.
Application Documents
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$70,000.00 - $100,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
