Support Center
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.The Epic Patient Access Analyst III is the senior technical and functional expert for Epic Cadence, Prelude, Grand Central, and patient access tools at AHC. The Analyst leads design for complex scheduling, registration, and patient flow workflows, guides and mentors other analysts, and partners with access, revenue cycle, and operational leaders to improve patient access and front-end revenue performance, and serves as an access lead for the Epic go-live.
As an Epic Patient Access Analyst III, you will:
• Access Build and Configuration: Lead the design of complex access functionality across Cadence, Prelude, and Grand Central, including enterprise scheduling standards, centralized scheduling, registration and coverage strategy, and patient flow and bed management. Set build standards, review the build of other analysts, and make design recommendations to access leaders.
• Eligibility, Referrals, and Patient Self-Service: Lead the strategy for front-end revenue and patient self-service tools, including eligibility, estimates and good faith estimates, referrals and authorizations, self-scheduling, and digital check-in. Partner with revenue cycle leaders to reduce registration-related denials.
• Testing, Implementation, and Go-Live Support: Lead access testing strategy, provider template build, and future appointment conversion planning. Lead access cutover activities and serve as an access lead in the go-live command center.
• Production Support and Optimization: Serve as the escalation point for complex access issues. Lead optimization projects that improve appointment availability, registration accuracy, and patient flow, using access and revenue cycle metrics. Lead the assessment of Epic upgrades and new functionality for access applications. Participate on on-call rotation if needed.
• Compliance, Governance, and Collaboration: Mentor Analyst I and II staff and coordinate work assignments. Partner with access, revenue cycle, and compliance leaders on governance decisions and on EMTALA, Medicare Secondary Payer, No Surprises Act, and patient identification requirements.
Qualifications include:
• Bachelor's degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
• 7- plus years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including substantial experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment. Epic experience is preferred.
• Epic Assessment Requirement
As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic's testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.
• Epic Certification Requirement
All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.
Work Schedule:
Employment Type: Full-time
Hours per Week: 40 hours/week
Typical Daily Schedule: 8 am-5 pm, Monday through Friday
Shift Type: Day Shift
Holiday Requirements: Follow the company holiday calendar
Occasional nights/weekends and travel to support the implementation.
Pay Range:$89,356.80 - $136,052.80
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)
At Adventist HealthCare our job is to care for you.We do this by offering:
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
Occasional nights/weekends and travel to support the implementation.
