Support Center
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.The Epic Billing Analyst I supports the build, testing, and maintenance of Epic Resolute Hospital Billing, Professional Billing, and Single Billing Office under the guidance of senior analysts. The Analyst helps AHC's patient financial services teams bill accurately and efficiently while developing the skills and certification needed to work independently, and supports the Epic go-live.
As an Epic Billing Analyst I, you will:
• Resolute Build and Configuration: Complete assigned build and maintenance in Resolute Hospital Billing, Professional Billing, and Single Billing Office under the guidance of senior analysts, including work queues, charge routing rules, statement settings, and billing system tables. Follow AHC build standards and document all changes.
• Claims, Remittance, and Charge Integration: Monitor claim and remittance file processing, help research clearinghouse and payer rejections, and assist with troubleshooting charges that fail to route from clinical applications into billing.
• Testing, Implementation, and Go-Live Support: Execute unit, application, and integrated test scripts, including charge and claim testing, and document defects. Support training, dress rehearsals, and at-the-elbow support in business offices for the May 2028 go-live.
• Production Support and Optimization: Respond to billing, coding, and CDI Service requests and incidents. Research issues and escalate complex problems to senior analysts. Participate in the on-call rotation with support from the team.
• Compliance, Governance, and Collaboration: Follow change control, security, and HIPAA requirements for all work. Maintain accurate documentation and build knowledge of billing regulations, payer rules, and AHC revenue cycle policies.
Qualifications include:
• Associate's or bachelor's degree in business, finance, healthcare administration, health informatics, or a related field; an equivalent combination of education and relevant experience may be considered.
• 0-5 years of direct clinical, healthcare operations, information systems, application support, or related experience. Prior Epic experience is preferred but not required.
• Epic Resolute Hospital Billing or Professional Billing certification must be obtained within six months of hire. HFMA Certified Revenue Cycle Representative (CRCR) or a similar revenue cycle credential is preferred.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live and around month-end and billing deadlines.
• Epic Assessment Requirement
As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic's testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.
• Epic Certification Requirement
All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.
Work Schedule:
Employment Type: Full-time
Hours per Week: 40 hours/week
Typical Daily Schedule: 8 am-5 pm, Monday through Friday
Shift Type: Day Shift
Holiday Requirements: Follow the company holiday calendar
Occasional nights/weekend and travel to support the implementation.
Pay Range:$68,640.00 - $108,160.00
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)
At Adventist HealthCare our job is to care for you.We do this by offering:
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
