Department: Jackson Memorial Hospital - Epic EHR, Care Inpatient & Clinical Documentation
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days, On-Site
Summary
The Epic Analyst 2 serves as an intermediate-level professional responsible for the build, configuration, testing, and day-to-day support of assigned Epic modules. Operating with moderate independence, this role translates complex clinical or business requirements into efficient system solutions that enhance workflow efficiency, regulatory compliance, and patient care. The Analyst 2 manages standard enhancements and small-to-medium projects, provides advanced troubleshooting beyond basic support, and collaborates closely with operational leaders to ensure system functionality aligns with evidence-based practices.
Responsibilities
System Build & Maintenance: Independently performs moderate-complexity build, configuration, and maintenance tasks within the assigned Epic module(s) following established organizational standards and Epic Foundation guidelines.
Issue Resolution & Troubleshooting: Serves as a primary point of contact for routine to moderately complex application issues; performs root-cause analysis, executes fixes, and manages ticket queues to ensure timely resolution.
Operational Collaboration: Partners with clinical and operational stakeholders (e.g., physicians, nursing, lab, or billing leaders) to gather requirements, analyze workflows, and translate business needs into technical system solutions.
Testing & Quality Assurance: Develops and executes comprehensive test scripts for unit, integrated, and user acceptance testing (UAT); validates system functionality during upgrades, patches, and enhancement cycles.
Documentation & Training: Maintains accurate build documentation, workflow diagrams, and change control records; assists with the development of end-user training materials and provides "at-the-elbow" support during go-lives or optimization initiatives.
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
Perform all other tasks as assigned.
Support Stork L&D workflows including labor, delivery, postpartum, and newborn clinical documentation.
Maintain and optimize Rover functionality for mobile bedside nursing and clinical workflows.
Build and configure flowsheets, clinical notes, and inpatient-specific order sets.
Collaborate with nursing informatics to improve inpatient documentation quality and efficiency.
Support bedside device integration and mobile medication administration (BCMA) via Rover.
Experience
Generally requires 4 to 6 years of experience in healthcare IT, clinical, or related field.
Education
High School diploma is required. Bachelor's degree in related field is preferred.
Credentials
Epic certification is required. Candidates must hold at least one Epic certification at the time of hire. Additional module-specific Epic certifications may be required based on assigned responsibilities.
