10+ years in pre-sales engineering or solutions architecture for enterprise B2B SaaS
Strong technical background in IT operations and support
Deep knowledge of enterprise IT operations, RMM, and ITSM platforms
Excellent communication skills with the ability to engage various stakeholders
Experience with Salesforce, Jira, and similar systems
Scripting skills in PowerShell, JavaScript, or VBScript preferred
Bachelor's degree preferred; technical certifications are a plus
Responsibilities
Own the pre-sales technical experience for enterprise accounts
Collaborate with Account Executives to align technical value with business goals
Partner with onboarding and Customer Success teams to ensure long-term adoption
Support technical content review for RFPs and RFIs
Serve as a strategic liaison between Sales and Product teams
Build and maintain reusable technical assets for scalability
Represent NinjaOne at industry events and customer forums
Contribute to shaping the Enterprise SE function and processes
Benefits
Flexible remote work options for residents in VA or FL
Opportunity to shape the future of the Enterprise SE function
Engagement in high-stakes environments with direct impact on company growth
Collaboration with cross-functional teams
Participation in industry events and conferences
Full Job Description
Description
About The Role We're seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive NinjaOne's expansion into the enterprise market. This is a builder role-your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You'll own the full technical sales cycle-from discovery and architecture through proof-of-concept and implementation-while partnering closely with AEs to influence deal strategy and deliver real-world impact. You won't just run demos-you'll build the playbooks, tools, and repeatable processes that help us scale. If you've done this before in B2B SaaS, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne's growth, we'd love to hear from you.
Location: We are flexible on remote work from home if you reside in one of the following U.S. states: VA or FL.
Travel Requirement: ~ 30%, including strategic customer meetings, industry events, and team collaboration
What You'll Be Doing
Own the full pre-sales technical experience for enterprise accounts-guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals
Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success
Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management
Serve as a strategic voice between Sales and Product-surfacing feedback, identifying feature gaps, and influencing roadmap direction
Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums
Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment
Other duties as assigned
Technical Requirements
Proficiency in Windows environments (registry, services, performance troubleshooting)
Familiarity with Linux/macOS systems and basic command-line troubleshooting
Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections
Hands-on experience with ITSM platforms and endpoint lifecycle management
Scripting experience in PowerShell, JavaScript, &/or VBScript is strongly preferred
Comfortable navigating complex IT ecosystems and integrating with existing infrastructure
Experience with Salesforce, Jira, Highspot, or equivalent systems is required
About You
10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers
Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale
Strong communicator with executive presence-able to tailor messaging for admins, architects, and senior business stakeholders
Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms
Understands how IT teams evaluate, implement, and scale solutions-along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives
Known for high emotional intelligence, technical credibility, and a customer-first mindset
Operates well in ambiguity and brings a builder's mentality to scaling people, processes, and tools
Bachelor's degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus
About NinjaRMM
NinjaRMM is an all-in-one remote monitoring and management platform that combines powerful, time-saving IT automation with remote access and live support for IT teams. NinjaRMM offers a single-pane-of-glass experience that helps IT professionals efficiently manage their IT infrastructure and support end-users. The platform is designed to be easy to use, with a simple and intuitive interface that allows IT teams to quickly deploy and manage their IT infrastructure. NinjaRMM is trusted by thousands of IT professionals worldwide, and is used by businesses of all sizes, from small startups to large enterprises.
