Job Summary
The Enterprise Program Manager - Project Lead will serve as the second-in-command of the client's IT Division, with the intent to convert to a full-time state position upon successful completion of the contract period. This contract-to-hire role will oversee IT operations in coordination with the IT Operations Manager, who will report to this position and manage daily operations. The role will also oversee managed-service and shared-services vendor relationships and support the agency's cybersecurity and compliance programs within a regulated financial environment.
Key Responsibilities
• Oversee infrastructure, business application, and helpdesk services delivered by internal staff and managed service providers, ensuring vendors meet performance and accountability standards.
• Serve as the primary operations liaison to statewide shared-services providers.
• Participate in the agency's Information Security Team, including incident response, vulnerability management, risk assessments, and remediation.
• Support access control reviews, audits, and policy compliance.
• Oversee enterprise system integrations with the State's SAP environment, financial institutions, and third-party systems.
• Track contract renewals, assist with procurement and budget monitoring, support annual audits and reporting, and contribute to long-range technology planning.
• Supervise, develop, and direct IT staff as a member of the IT Division leadership team.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.
• Participate in an on-call roster for after-hours support, which may include occasional weekend coverage.
Required Qualifications
• 6+ years of progressive IT experience managing complex information technology functions.
• 3+ years of full-time supervisory experience in an IT environment.
• Experience managing IT services delivered through managed service providers or outsourced vendors, including service-level agreement (SLA) and performance management.
• Leadership experience in cybersecurity operations, including incident response, vulnerability management, and risk assessment.
• Working knowledge of Active Directory, Microsoft Entra ID, and Intune.
• Ability to lift and carry equipment weighing up to 50 pounds, bend, reach, and work under desks and in equipment areas as needed for hardware support.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
Preferred Qualifications
• IT experience in state government, financial services, or other regulated environments, including audit, compliance, and risk management.
• Experience working within shared-services models in state government.
• Project management experience.
• Enterprise system and integration experience, including SAP, financial institution interfaces, and secure file transfer.
• Experience with IT procurement, contract management, and budget management.
Certifications
• CISSP
• CISM
• CompTIA Security+
• ITIL
• PMP
