5+ years in Customer Success or Account Management, with enterprise clients
Demonstrated success in enhancing enterprise-level satisfaction and retention
Strong communication skills, capable of engaging C-level executives
Self-starter, comfortable in dynamic and ambiguous situations
Proven ability to manage multiple projects under pressure
Team player as well as effective independent worker
Familiarity with CRM systems and customer success tools
Responsibilities
Implement the Enterprise customer success strategy from leadership
Act as the main contact for key enterprise clients
Facilitate onboarding and training for clients
Identify growth opportunities and support client expansion
Manage client retention by showcasing delivered value
Represent client interests in collaboration with product teams
Track and analyze key performance indicators to spot trends
Benefits
Make a significant impact on numerous enterprise clients and their end-users
Work in a fast-paced culture that prizes curiosity and accountability
Engage with cutting-edge technology in AI and LLMs to innovate customer support
Full Job Description
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you'll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a "can-do" attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tool
Compensation
This role has a set base salary plus a variable component. OTE is $170-220k
