DescriptionWhat you'll do
- Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
- Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
- Identify and execute expansion opportunities end-to-end to achieve account growth targets
- Define and drive retention strategies through structured account plans to meet retention goals
- Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
- Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
- Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
- Deliver client training and enablement sessions to drive value realization
- Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence
Requirements- 5+ years of experience as a Customer Success Manager managing enterprise accounts
- Proven track record in project management and cross-functional collaboration
- Strong analytical mindset with the ability to interpret data and translate it into insights and actions
- Demonstrated success in building and growing long-term, value-driven customer relationships
- Comfortable operating in fast-paced, dynamic environments
- Willingness to travel several times a year
- Experience in the payments industry - an advantage
Benefits + Perks:Health, dental & vision insurance
📈 Equity / stock options
Generous PTO + company holidays
👶 Parental leave
Company-wide shut down every last day of the quarter
✈ Company-wide events
Compensation: $180,000-$200,000
