• What you will be working on/responsible for
- Maintain GRR >90% across their book, with renewals forecast accurately and risks flagged and addressed well ahead of renewal.
- Take on a full book of accounts and onboard new customers quickly, so the team has capacity to support both new and existing customers.
- Move customers from basic to advanced usage, such as CI integration and Cloud Pods, with LocalStack embedded in their engineering workflows.
- Grow accounts organically by identifying new teams and use cases, including Azure and Snowflake, and driving adoption of new product releases.
- Run each account with a clear success plan and work in step with the TAM, AE and Product, while helping refine our playbooks and KPIs.
• Experience we expect you to bring to the role
- 5+ years in Customer Success or account management at a SaaS company, preferably in developer tooling or DevOps-focused SaaS, 2+ years managing enterprise clients
- Experience managing a book of 20-30 accounts, working with stakeholders from individual engineers to engineering managers and directors.
- Has led renewals through procurement end to end, including commercial terms, pricing conversations and negotiation, with a solid grasp of the commercial side of the role.
- Track record of strong retention (e.g., GRR) and growing customer adoption.
- Technically curious and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows and developer tooling concepts (no coding required).
- Uses AI tools such as Claude to accelerate the productivity in day-to-day work (without AI slop). Familiar with HubSpot or other CRM platforms, and open to piloting new AI and CS tooling as we evaluate it.
- Experience in a high-growth startup or scale-up environment. (preferred)
Benefits
- Fully remote
- Competitive salary
- Private medical and 401k
- Annual company retreat
- Unlimited PTO
- Friendly and inclusive workplace culture (community guilds and online company events)
