10-15 years of experience in digital solutions or related roles
Strong knowledge of leading CRM technologies like Salesforce, HubSpot, and Dynamics 365
Experience in architecting complex enterprise-grade CRM and marketing solutions
Leadership background in information systems and technology
Proven success in digital transformation initiatives
Experience with cloud infrastructure solutions such as Google Cloud Platform and AWS
Bachelor's degree in a quantitative or technology discipline, or equivalent
Responsibilities
Create and manage the architecture and technology strategy for CRM
Guide RFPs, POCs, and solution design to align with application portfolio strategies
Collaborate with IT and business stakeholders to identify service duplication and tech inefficiencies
Contribute to the architectural vision intersecting with CRM capabilities
Identify cost models for the application portfolio
Develop short and near-term roadmaps based on strategic models
Participate in architecture governance functions and collaborate with technology stakeholders
Focus on customer outcomes and improve operational efficiency within the application portfolio
Benefits
Commitment to diversity and inclusion in the workplace
Support for career growth and unique perspectives
Focus on Truth and Reconciliation initiatives
Encouragement for candidates from diverse backgrounds to apply
Access to resources for team member success
Full Job Description
About the role
As ATB's next Enterprise Architect CRM Strategy, you will be responsible for creating the technology strategy and roadmap for CRM. You will be working closely with stakeholders and evaluating CRM capabilities and technologies. You bring strong knowledge in Architecture and an exceptional communicator.
Accountabilities
Create, own, and manage the architecture and technology strategy for CRM
Contribution and guidance in RFP's, POCs, Solution Design and technology acquisition to ensure alignment/adherence on application portfolio strategies.
Working closely with IT and Business stakeholders with oversight of areas of service duplication, tech cost inefficiencies within the application portfolio, development medium and long term strategies
Contributes to the bigger picture architectural vision specifically where it intersects with CRM capabilities.
Identify Cost Models of Capital/Operating of the Application portfolio via rational and logical segments
Creates short and near term roadmaps based on strategy models
Participate in architecture governance functions and activities (ARB, DDB, etc) and work closely with architects and technology stakeholders
Ensure alignment to technology development and value creation strategies for new services or business capabilities.
Identification and recommendations of areas of opportunity to improve cost models, general efficiency or operating effectiveness within the application portfolio
Always focus on the customer outcome
Develop and embed governance models that work effectively with agile methods to control acquisition of new technologies and understand TCO of new technologies
Adopt Domain Driven approaches for future non traditional business models
Skills, experience & requirements
Understanding of leading CRM technologies in industry, Salesforce, HubSpot, Dynamics 365. Knowledge of SAP CRM is also an asset
Experience architecting complex enterprise grade CRM and Marketing solutions with knowledge of customer, offers, product, personalization, and marketing domains
10-15 years of work experience with increasing responsibilities in digital solutions or other innovation/mobility/digital roles
Platform mindset in establishing and evaluating technical capabilities
Leadership experience and background in the support of information systems and information technology
Strong focus on business value and the customer
Proven experience and success in architecting or co-leading digital transformation
Experience with systems architecture methodologies
Experience with cloud infrastructure solutions such as Google Cloud Platform and Amazon Web Services
Bachelor's degree in quantitative or technology discipline (e.g. Computer Science or Information Systems) a correlated discipline or equivalent
5 years full-stack engineering experience
Experience creating strategies for digital solution maximization across diverse areas of business including implementation of digital strategies, processes and techniques.
Senior level knowledge of finance or related industry, its products and services coupled with a deep understanding of both business and technology components of data management and exploitation
Don't meet all the requirements on the list? A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role-but you might not check all the boxes-we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you're seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We're dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed-their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
